Business Analyst Senior or Below - Emerging Technologies #90774 | Total System Services, Inc.| GA - Columbus
Business Analyst Senior or Below - Emerging Technologies Job
Date: Feb 5, 2014
Location: Columbus, GA, US
Business Analyst Senior or Below - Emerging Technologies-90774
Description
TSYS is seeking an inventive and motivated Business Analyst for a full time, permanent position in the Emerging Technologies Department of our North America IT Division. Office location is in Columbus, Georgia or Boise, Idaho.
The Business Analyst will provide innovative solutions for the Enterprise Service Bus (ESB), the foundational layer of TSYS’s service oriented architecture. The analyst will be a member of our Emerging Technologies team, collaborating with the team to maintain and enhance key aspects of our connected mobility agenda. Connected mobility enables real time communication and dynamic payment transactions for consumers using contactless devices.
The work is challenging and dynamic. The successful candidate will be flexible and can change gears quickly to adapt to business demand.
Our ideal candidate is a problem solver with a high degree of proficiency in product design and enhancement, and a proven ability to manage multiple, complex projects. We are looking for candidates with experience in Client Server/ WEB based solutions and a strong focus on the customer and the quality of our applications.
TSYS has a variety of Software Applications & Systems ranging from mainframe to client server to state of the art, web based high performance applications. We also partner with our clients and third party vendors to deliver innovative payment processing solutions. We take pride in constantly raising the bar as the world leader in payment solutions and we constantly look for ways to apply industry best practices & standards to all aspects of our business.
We offer exciting & diverse job opportunities for qualified candidates.
TSYS provides personal and professional growth through the experience of working on a proven IT infrastructure; working with high performing business and technical staff; and working with industry leading financial institutions around the globe.
Summary
Lead clients and TSYS entities through life cycle implementation, enhancement, and customization projects. Develops functional requirements, specifications, use cases, and process flows for each project. Consults with clients to ensure awareness of TSYS and industry best practices to aid clients in site configuration and customer service decisions. Develops and manages project plans to ensure timely delivery. Communicates regularly with clients and internal teams on project status. Requires ability to manage multiple, complex projects in coordination with the client and multiple TSYS entities, including technology, operations, and messaging services. Assists in developing new products and product enhancements (in coordination with product development and technology), particularly as driven by existing and potential clients, as well as industry research. Develops functional requirements and specifications to support product development. Contributes to developing and improving product delivery processes, to include project management, product development, and product implementation. Conducts research and problem resolution on product(s). Interacts on a high level with clients and manages tasks by using cross-functional management skills. Adapts to rapidly changing business, technology, and competitive environments.
Responsibilities
Working independently, mentors staff and coaches team members. Leads client design workshops to define functional implementation requirements, necessary customizations, and key client business drivers. Determines and develops alternatives for meeting key client expectations and delivery timeline. Documents the design workshop results, to include options for customization where appropriate.Develops functional specifications for client enhancements and customizations (including system-to-system integration). Follows established industry standards for Web specification development, including producing use cases, screen shots, and test scenarios. May include complex integration of TSYS product(s) with 3rd party applications and/or databases. Uses TSYS and Web application experience to consult with clients on application configuration and customer service process decisions based on industry best practices, lessons learned, statistical data related to online customer behavior, and general practices of other clients. Develops cross-functional project plans for client implementations/enhancements, to include timelines, dependencies, and resource allocation. Manages the life cycle of the project, from request through production launch and support. Coordinates with technology, operations, messaging services, and other TSYS entities to drive project activity completion per the project plan. Provides regular project status reports to clients and TSYS management. Participates in the QA testing phase of all projects to provide subject matter expertise, compliance with design, and ensure quality delivery for the client. Reviews and provides input to QA test plans and scripts to ensure accuracy and thoroughness for the functionality being implemented. Uses QA tools and processes to track and coordinate development issues with the technology and QA teams. Coordinates with product development to incorporate client enhancements and customizations into the product release plans. Develops product enhancement specifications in accordance with TSYS standards and industry best practices. Develops product enhancements as part of client projects, requiring that functionality is designed and developed in a method that can be re-used by technology. This requires close coordination during both the technical design and development stages. Uses familiarity and experience with the Web application platform to ensure reusability and flexibility for multiple clients. Supports issue/problem resolution, implementation, notification, and post-implementation support as the product subject matter expert. Makes recommendations on issue resolution, and makes decisions on execution of resolution plans to minimize client base impact. Responsible for maintaining proficiency in web application industry trends, credit card market business drivers, and client/server application development best practices. Seeks opportunities to stay current and expand technical expertise. Participates in the execution of strategic and tactical plans that drive product development and partner alliance integration. Documents and maintains detailed records of client interactions and communications. Consults in contractual and pricing structures, as well as negotiations and final decisions. Responsible for profitable delivery of all client projects. Participates in execution of organizational process improvements per the division’s strategic plan. This often requires cross-functional coordination and rapport with other team members. May require but is not limited to the following: adaptability to a variety of cultural environments, domestic/international travel (primarily to client sites for design and sales support), client situations, and assisting in hiring new team members. Assists production support as needed by providing subject matter expertise on product and/or client issues. Works with technology and operations to determine root cause, define alternatives, and define action plan for resolution.
Qualifications
Education/Experience
Senior Level
Four year college degree and 4 or more years professional experience or 6 or more years professional experience is required. Appropriate TSYS experience is preferred. A Bachelor’s degree in management information systems, network engineering, or computer science is preferred as is directly related experience in credit card or financial services, information technology, project management, or system administration/support field.
Level II
Four year college degree and two or more years professional experience or four or more years professional experience is required. Appropriate TSYS experience is preferred. A Bachelor’s degree in management information systems, network engineering, or computer science is preferred as is directly related experience in credit card or financial services, information technology, project management, or system administration/support field.
Level I
Four year college degree and no related experience or two or more years specialized training or professional experience is required. Appropriate TSYS experience is preferred. A Bachelor’s degree in management information systems, network engineering, or computer science is preferred as is directly related experience in credit card or financial services, information technology, project management, or system administration/support field.
Behaviors
Teamwork
· Cooperates in a team environment
· Demonstrates initiative
· Develops a service awareness
· Develops a job knowledge
Adaptability
· Portrays a positive attitude
· Flexible; adjusts to change
· Ability to follow direction
· Accepts supervision/guidance
· Complies with company standards/policies/procedures
· Displays professionalism in both conduct and dress
Communications
· Asks for help/seeks advice
· Listens well/utilizes information
· Shares ideas and information
· Develops rapport with customers
· Develops correspondence skills
· Quality minded
· Attends team, department, division, company meetings
Skills and Competencies
· Good problem resolution skills
· Good analytical skills
· General research skills
· Strong attention to detail skills
· Develops basic knowledge of TSYS Basic industry knowledge
· Project management skills
· Demonstrates initiative and self-education.
· Advanced PC skills: Microsoft Office, Microsoft Project, Microsoft Access, Visio, E-mail
· Familiar with the fundamental technical operation of Web browsers
· Understands fundamentals of XML, HTML, graphic design, Web site usability, Java or object oriented development principles
· Understands fundamentals of mainframe system programming and integration, including message queuing technologies
· Client/server or Web application experience as a developer, functional/technical architect, or test analyst (preferred)
· Familiarity with relational database technologies
· Use case design principles
· Ability to facilitate client workshops
· Familiarity with Web usability best practices
Organization:
· Attends to detail
· Manages time productively
· Multitask oriented
Working Conditions
· Normal office environment
· Limited travel requirements
Decision Making
· Participates in the decision making process and acts quickly to carry out decisions
· Recognizes problems and issues Demonstrates effective problem solving skills
· Practices confidentiality
Job: Distributed Technologies
Primary Location: US-GA-Columbus
Other Locations: US-Idaho-Boise
Organization: Total System Services, Inc.
Schedule: Full-time
Job Posting:
Unposting Date:
Recruiter: Kelly L Hamilton
Nearest Major Market: Columbus GA
Job Segments: Business Analyst, Engineer, Mainframe, Developer, Product Development, Finance, Engineering, Technology, Research
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