Network Lead/Senior Analyst #14-008 | MTS Technologies, Inc. | Warner Robins, GA

Network Lead/Senior Analyst #14-008 | MTS Technologies, Inc. | Warner Robins, GA 

Title	Network Lead/Senior Analyst, 14-008
Description	Network Lead/Senior Analyst, 14-008 Job Location: Warner Robins, GA MTS Technologies, Inc. (MTS) is a privately-held Service-Disabled, Veteran-Owned Small Business (VOSB) and Minority Business Enterprise (MBE) with over 22 years experience offering professional services and solutions to the Federal Government and leading, global organizations.  MTS offers a full range of capabilities to increase performance and identify the most cost-effective strategies to meet the unique training needs of Federal Government, U.S. Military, and Fortune 500 companies.  Our reputation is built on our commitment to quality and service. We employ professionals who are committed to the standard of excellence that has resulted in our long-term success. Position Description Possess the basic knowledge and skills required to plan, control, manage, and shall be responsible for the successful completion of the work and shall be qualified to be the Contractor’s on-site supervisor and POC for Government representatives; Ability to provide overall supervision for Contractor employees to include, but not limited to, planning and managing the project professionally, ensuring that work is scheduled properly to obtain maximum use of resources; ensuring that accurate and timely reports are provided; Possess the authority to resolve problems, allocate resources, manage personnel, and monitor operation performance taking direction from the Government to ensure complete satisfaction Supervise a team of specialist (desktop and network) to ensure IT Services, service level agreements and quality standards are met; Assisting with development of best practice for the Service Desk and ensuring that procedures are kept up to date; Identifying and advising line management of potential performance failures before they become critical; Providing regular and ad hoc performance statistics to line management; Schedule staff shift patterns;Process complaints Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.); Ability to provide hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement; Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders; Demonstrated knowledge and accomplishment in analyzing, diagnosing and recommending solutions for hardware and software problems; Knowledge of IBM’s Customer Information Control System (CICS) and Virtual Telecommunications Access Method (VTAM) Printer Support System (VPS) to restart printers and printer output
Position Requirements	Experience and Skills Required 8-10 years experience; One of these certifications is required:  NETWORK +, MCDST, SECURITY +, or MCP Employment with our company requires that you have proof of eligibility to work in the United States. MTS offers a competitive salary and benefits package.  For more information visit our website at www.mtstech.com.  MTS is an Equal Opportunity Employer.  EOE/M/F/D/V

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