Job description
Position Description
Provides telephone support to end users regarding systems status,
connectivity, network status, hardware/software support, and other
information technology related issues. Analyzes inquiries and determines
appropriate technical or procedural solutions. Consults with technical
and operational staff. Escalates more complex problems to next level of
support when solutions are unclear. Documents and tracks status of
client inquiries and resolutions. Must be able to work independently
and be a self starter.
Enterprise Role Overview
Proficient to work fairly independently on the most complex
projects, and often on multiple phases. Has working knowledge of
business or function for which technical support is needed to diagnose
or resolve problems. Often responsible for the completion of a phase of a
project. Provides guidance and checks the work of less experienced
associates. Typically has 3-5 years experience in IT or equivalent.
Qualifications
Customer service experience is a plus
Proficiency in basic computer skills
Ability to work effectively as a team member and with customers
Strong analytical and problem solving skills.
Excellent verbal and written communication skills. Must be able to
communicate with all levels of management, whether operational or
technical staff.
Ability to work in a fast-paced environment where change is constant.
Demonstrate leadership and assertiveness
Must be able to work independently and be a self starter.
Must be able to perform in a virtual team as an independent contributor.
Must be able to work holidays/weekends on a rotating basis.
Posting Date: 12/02/2014
Location: US-TX-Dallas
Travel: No
Location: US-TX-Dallas
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: Wednesday - Saturday
http://careers.bankofamerica.com/job.aspx?n=13303&c=&r=&t=sr-analyst-help-desk
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: Wednesday - Saturday
http://careers.bankofamerica.com/job.aspx?n=13303&c=&r=&t=sr-analyst-help-desk
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