System Software Software Analyst Lead or Below #90651 | Total System Services, Inc.| GA - Columbus
System Software Software Analyst Lead or Below Job
Date: Feb 14, 2014
Location: Columbus, GA, US
System Software Software Analyst Lead or Below-90651
Description
Summary
Responsible for implementing and maintaining the vendor supplied mainframe and mid range systems for the TSYS environments. This includes all approved vendor hardware and software for enabling the developmental and operational groups to perform their assigned tasks. Serves as a technical resource for the company and is responsible for resolving issues with the hardware and software used at the TSYS installations.
The System Software Technical Analyst plans and works on larger and more complex projects. Formulates/defines project scope and objective. Performs thorough research and analysis of designs and modifies procedures to solve complex problems considering computer equipment capacity and software limitations. Plans advanced and functionally defined assignments and goals, with alternatives, actions, and results clearly specified. Prepares detailed project specifications and timelines for project management. Assists management by providing accurate estimates of work effort and impact of projects and tasks. Serves as a technical consultant within area(s) of expertise and determines impact of system/software changes within assigned functional area. Assumes a leadership role in respect to on-call responsibilities and leads junior team members when appropriate.
The System Software Technical Analyst operates under demanding deadlines, and readily accepts extreme workloads as required.
Responsibilities
§ Responsible for the successful installation, maintenance, and monitoring of operating systems.
§ Solves complex problems through on-going, thorough research and analysis of designs and modification of procedures.
§ Prepares detailed project specifications and timelines for project management.
§ Conducts presentations of funds and design documents to technical, administrative, and all levels of management. Instructs, directs, and checks the work of other Technical Support personnel.
§ Independently completes tasks and projects in an accurate and timely manner.
§ Participates in career development process and demonstrates leadership in role as a team player.
§ Promotes adherence to department practices, standards, policies, procedures, and methodologies.
§ As a system expert, serves as a technical consultant to internal and external customers.
§ Maintains a working knowledge of functional changes to the system.
§ Analyzes existing systems for optimal performance and makes recommendations as required.
§ Accepts additional responsibility readily. Displays substantial initiative and a cooperative attitude.
§ .Resolves, and leads others in resolving, on-call and daily issues.
§ Pursues knowledge of technological advances and applies knowledge to contribute to the company’s vision of its role in the industry. Demonstrates qualities of an effective leader.
§ Communicates with client as required regarding technical and design issues.
Qualifications
Education/Experience
Four year college degree and 6 or more years professional experience or 8 or more years professional experience is required. Appropriate TSYS experience is preferred. Six Sigma Green Belt certification is preferred.
Behaviors
Teamwork
· Cooperates in a team environment
· Demonstrates a high level of initiative
· Demonstrates an exceptional level of service to internal and external customers
· Provides technical leadership in the building of an effective team
Professional Development
· Actively participates in the Performance Development process with management’s direction
· Understands advanced project management concepts: decision making, recognizing/resolving issues
· Demonstrates advanced analytical and problem solving skills
· Pursues and accepts additional opportunities
· Takes advantage of educational opportunities, such as technical conferences and seminars, in order to be aware of new products and innovative technology
· Understands the client and corporate impact of assigned projects
· Utilizes technical manuals and reference materials as necessary to complete assigned project(s)
· assigned projects and effectively coordinates the efforts of subordinate team members
·
Communications
· Seeks direction and advice as needed
· Easily comprehends instructions and information
· Proactively shares ideas and information
· Provides clear and concise documentation in accordance with standards
· Informs manager of project status on a regular basis and independently monitors project timelines
· Demonstrates effective written and oral communication
· Identifies and reports problems and/or potential problems, and recommends solutions to manager in a timely manner
· Communicates effectively with co-workers and other areas concerning technical matters
· Provides technical guidance and assistance to internal and external customers in technical areas
Technical
· Possesses comprehensive knowledge of PC applications used
· Demonstrates complete proficiency in assigned programming language(s)
· Understands and utilizes operating systems
· Effectively uses appropriate methodologies and tools
· Understands problem identification and utilizes problem management processes
· Understands and determines efficiency and impact of programs on systems, including those that interact with other functional areas
· Participates in division/company technical training program(s) as necessary
· Takes the initiative to enhance and improve current processes and/or systems
· Conceptualizes and develops technical strategies
· Designs and develops, and completes testing procedures
·
Organization:
· Attends to details
· Manages time productively
· Effectively utilizes time and project tracking tools
· Manages multiple tasks/priorities
· Attends and actively participates in meetings
· Conducts meetings as necessary
Working Conditions
· Normal Office environment
Adaptability
· Adjusts well to change within the workplace
· Maintains a cooperative attitude
· Seeks and assumes additional responsibility
· Promotes company standards/policies
· Displays professionalism in both conduct and dress
Job: Technical Support
Primary Location: US-GA-Columbus
Organization: Total System Services, Inc.
Schedule: Full-time
Job Posting:
Unposting Date:
Recruiter: Stephanie Danielle Johnson
Nearest Major Market: Columbus GA
Job Segments: Developer, Systems Analyst, Mainframe, Research, Testing, Technology
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