Desktop Administrator #140005M | Blizzard Entertainment | Irvine, California, United States

Desktop Administrator #140005M | Blizzard Entertainment | Irvine, California, United States

Desktop Administrator

IT - Information Systems

Office: Irvine, California, United States

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Blizzard Entertainment is looking for a self-motivated and talented desktop administrator to join our desktop administration team.  Your primary job duties will include, but aren’t limited to, share responsibility for all the engineering, support and deployment of the standard desktop and software on site, ensure the desktop maintains high performance and ease of use, provide third tier support for all desktop related issues, research and develop new technology, and create tools to support desktop client services. As a desktop administrator you will also perform limited server administration for systems under the purview of the desktop administration team.  

An ideal candidate is someone who has a minimum of 5 years’ experience with Windows desktop management and support, working experience in a desktop support capacity, as well as experience with desktop support processes and tools. Read on to see what we’re looking for in terms of skills and experience.

Responsibilities

• Administer enterprise desktop management systems (SCCM, JAMF, and Puppet).
• Plan upgrades and roadmaps for new desktop management tools.
• Develop process documentation for updates and software deployments.
• Assisting in determining overall strategy for enterprise desktop infrastructure.
• Evaluate tools to facilitate deployment of desktops to users.
• Administer backend servers used to manage Desktop Administration systems.
• Develop reports to support asset management effort.
• Generate action plans for addressing inactive clients and reporting inaccuracies.
• Create custom reports for tracking IT security issues and compliance status.
• Conduct training for 1st and 2nd tier technicians and service desk staff.

Requirements

• A minimum of 4 years’ experience in an enterprise desktop environment
• A minimum of 2 years’ experience with SCCM, JAMF, or Puppet
• Create, manage and administer OS deployment via SCCM / JAMF / Puppet
• Create and administer custom reports
• Create, manage, and administer Custom Task Sequence
• Create, manage, and administer software packages for deployment
• Manage and administer client heath
• Troubleshoot failed deployments and client heath issues
• General SCCM / JAMF / Puppet administration and troubleshooting
• A minimum of 3 years’ experience with Windows / OSX / Linux desktop deployment
• A minimum of 2 years’ experience with Active Directory
• A minimum of 2 years’ scripting knowledge (Visual Basic Scripts for silent application installation, PowerShell for desktop and system administration, and Bash scripts).

Pluses

• Working knowledge of application packaging and deployment using MSI's or tools, such as Flexera's AdminStudio or Symantec’s Wise Studio

Required Application Materials

• Resume
• Cover Letter which should include:
• Why you are interested in working at Blizzard
• What games you are currently playing

**Only submittals with Cover Letters will be considered.

Blizzard Entertainment, Inc. and its affiliated companies is an equal opportunity and affirmative action employer. 

 

 

http://eu.blizzard.com/en-gb/company/careers/posting.html?id=140005M