Senior User Experience Designer #1400045 | Blizzard Entertainment | Austin, Texas, United States
Senior User Experience Designer (Austin)
Battle.net
Office: Austin, Texas, United States
We
are looking for a senior UX designer who is oozing with curiosity but
can still fit their head in the door for our Austin office. We believe
in teamwork and having fun, so don’t expect to be a one-man wolf pack.
If selected, you will create and support solutions for our gamers mostly
with our customer service (CS) group which includes touching
Battle.net, the support site, and the Warcraft game site. Your main goal
would be to increase player satisfaction through customer service and
increase the CS team’s efficiency. As the main point of contact for UX
in our Austin office, this opportunity will favor someone who can build
relationships in Austin and in our Irvine headquarters while still
having an entrepreneurial spirit.
Responsibilities
- Understand what our users are doing and why – analytics, competitive analysis, and support research team.
- Define problems and opportunities – analysis of our users and reps combined with our business needs that you’ll form into stories.
- Create stuff to show the solutions – wireframes, flowcharts, prototypes, feature matrices, strategy, designs, constraints, oh my.
- Iterate based on “validated learning” – more flowcharts, wires, designs, and collaborate with research team for usability.
- Deliver and follow through – launch your ideas which means working from kickoff through development and getting sign-off along the way (e.g. final wires and flows, specs, use cases, error states) and doing post launch analysis.
Requirements
- Serious passion for user-centered design
- Examples of highly detailed wireframes and designs
- Examples of easily digestible story-based solutions
- Examples of both data-driven decision making and instinct based decision making
- Experience and examples creating websites, software applications, interactive spaces, games, and / or mobile applications
- Experience conducting in-context observations and interviews
- Knows the difference between a project goal and a requirement
- Plays nice with others - graphic designers, developers, producers, executives, and the lunch lady
- Both a conceptual thinker and a detailed designer
- Can prototype your ideas – whether high or low fidelity using the Adobe Suite, HTML, and / or Axure
- Easily adapts and learns new things whether it’s a new prototyping tool, design process, or game
- A minimum of 4 years’ experience as a UX designer, information architect, visual designer, interaction designer, or similar
- A minimum of 10 years’ experience if interested in a more senior role
- Understands that not everything you do will be a conceptual project
- Laid back, but can unleash the fire in your belly to get things done
- Loves puppies
Required Application Materials
-
Resume
- URL or PDF of your portfolio
- Cover Letter which should include:
- Why you are interested in working at Blizzard
- What games you are currently playing
**Only submittals with Cover Letters will be considered.
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