Application Support Analyst #JREQ018698 | Thomson Reuters | Singapore, SG

Application Support Analyst #JREQ018698 | Thomson Reuters | Singapore, SG


Application Support Analyst Job
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Date: Jun 19, 2014

Location: Singapore, SG
Title:Application Support Analyst
ID:JREQ018698

Description

Thomson Reuters is the world's leading source of intelligent information for business and professionals. Thomson Reuters combines industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, media, tax, accounting and science markets. Thomson Reuters is powered by one of the world’s largest new organizations. Thomson Reuters is listed on the NYSE. Position:To participate in the research and analysis of system application needs and problems for users; to provide assistance, advice, problem solving, and technical information to both external and internal customers regarding the use and functionality of software applications; and act as liaison with customers regarding the status of their requests. This job class exercises responsibility for the coordination and application of established procedures related to information systems operations and for ensuring the accuracy and timeliness of system output, assuring that generated output meets the needs of assigned customers. The role requires close working relation with the Client interaction center team and the Infrastructure team so as to deliver on the issue resolutions as quickly as possible. Essential Responsibilities:
- Assist in troubleshooting, analyzing client related issues and providing timely updates and resolutions.
- Receives requests from customers/support team for service or problems resolution; prioritizes requests and routes to appropriate staff for action; updates customer requests on sales force and tracks the progress of service and problem resolution; contacts customers/Support team to keep them informed of the status of their requests
- Actively participates in the testing and implementation of new systems
- Documents production problems for appropriate action
- Establishes and maintains cooperative and supportive relationships with External and Internal customers, infrastructure teams.
- Work on internal projects especially deployment of products into various testing environments, COB environment.
- Proactively work on housekeeping jobs for application servers
- Proactively keep the app support knowledge base updated with the latest issues and resolutions
- Work on Integration projects with External Clients in close coordination with the relationship managers who are the account owners.
- Run adhoc reporting requests from relationship management team and bank relationships team.
- Run Month end location specific reports upon request.

Qualifications

Education / Certifications:
- Graduate in Information systems
Required Skills and Experience:
- At least 5 years of experience in this area.
- Indepth knowledge of FIX protocol
- Proficient in Programming languages : JAVA, Perl, Python , Eclipse IDE, Shell
- Good knowledge of SQL and Oracle database
- Good knowledge of Excel and Excel VBA programming
- Fair knowledge of Basic Network troubleshooting skills
- Ability to work with clients in gathering requirements and propose solutions
- Troubleshooting skills
- Must be willing to work on Public holidays and weekends if required.
Preferred Skills and Experience:
- Good knowledge of FX, Options products, Multi bank portals

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development Family Group
Primary Location: Singapore, SG
Other Locations:
Organization: F&R UPG Transactions Development
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:
- See more at: http://jobs.thomsonreuters.com/job/Singapore-Application-Support-Analyst-Job/70007900/#.dpuf


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