IT Business Systems Analyst – HR Information Systems | Twitter, Inc. | San Francisco, CA
IT Business Systems Analyst – HR Information Systems
Infrastructure Operations | San Francisco, CA
IT Business Systems Analyst – HR Information Systems
Our IT Business Systems team at Twitter focuses on implementing and supporting applications to help our internal customers meet their operational needs. We are responsible for establishing processes for support continuity, guiding application administration, and partnering with multiple stakeholders on a project-to-project basis. Our mission is to keep our business running effectively while maintaining a healthy application environment.
To strengthen our growing team, we are looking for an experienced HR focused analyst with a background in driving projects and delivering value through strong business partnerships. You will collaborate with engineering teams to prioritize business needs and consistently deliver excellent results on time-sensitive priorities. You will use outstanding interpersonal skills and demonstrate yourself to be a great analytical thinker. You are prodigious at navigating complex issues, you are team-oriented, and you thrive in a fast paced environment.
Responsibilities
Qualifications
Our IT Business Systems team at Twitter focuses on implementing and supporting applications to help our internal customers meet their operational needs. We are responsible for establishing processes for support continuity, guiding application administration, and partnering with multiple stakeholders on a project-to-project basis. Our mission is to keep our business running effectively while maintaining a healthy application environment.
To strengthen our growing team, we are looking for an experienced HR focused analyst with a background in driving projects and delivering value through strong business partnerships. You will collaborate with engineering teams to prioritize business needs and consistently deliver excellent results on time-sensitive priorities. You will use outstanding interpersonal skills and demonstrate yourself to be a great analytical thinker. You are prodigious at navigating complex issues, you are team-oriented, and you thrive in a fast paced environment.
Responsibilities
- Representing the voice of our internal HR customers
- Effectively communicating directly with cross-functional partners
- Developing, drafting, and managing complex workflows & application architecture
- Prioritizing and maintaining customer request backlogs
- Planning and coordinating across multiple engineering teams
- Managing projects with aggressive timelines
- Working within and planning against a defined release schedule
- Assisting in data analysis to drive pro-active planning for future development
- Supervising ongoing testing (QA,UAT) to demonstrate proven results
- Documenting critical processes
- Assisting in and overseeing day-to-day customer support
- Open collaboration through timely communication is a must!
- Gathering user data through process shadowing and documentation
- Focus on resolving inefficiencies in tools, process, workflows etc. Propose and support new methods of efficiency to support our key business partners.
Qualifications
- Active, passionate Twitter user
- BA/BS in related area of focus, CS degree desired
- Minimum 2-5 years experience, preferably in business applications development.
- Demonstrated leadership experience in project-based work.
- Excellent written and verbal communication skills and proven success in teaching complex topics in an interactive and engaging manner
- Ability to communicate effectively with all levels of staff
- Presentation experience with ability to answer questions with poise and confidence
- Vendor management experience a plus
- Strong background application integration
- Experience with Salesforce, Workday, Oracle, and other 3rd party business applications
- Advanced technical skills with the ability to quickly adapt to new tools and processes.
- Amazing attention to even the smallest details with the ability to seek and retain knowledge, share and apply it in the future
- Background working within an Agile environment
- Positive attitude and interest in working as part of a team
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