Lead Support Engineer #JREQ019477 | Thomson Reuters | Oak Brook, IL, US

Lead Support Engineer #JREQ019477 | Thomson Reuters | Oak Brook, IL, US


Lead Support Engineer Job
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Date: Jul 1, 2014

Location: Oak Brook, IL, US
Title:Lead Support Engineer
ID:JREQ019477

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

The Thomson Reuters Enterprise Platform integrates, distributes, and adds value to information from and about the markets. This includes real-time and historical prices from data vendors, exchanges, and brokers; real-time and historical news from the press, the web and internal analysts; as well as internal calculations and other forms of proprietary information used to support crucial decisions.

We are seeking a highly motivated software engineer with 5+ years of experience in systems engineering in the financial industry. As a Lead support engineer on our team, you will work closely with a very experienced team supporting our industry-leading Enterprise platform.

Job Responsibilities:
- Collaborates with globally-based support colleagues to further investigate issues with Thomson Reuters Enterprise Platform software components in client environments
- Applies and leverages knowledge and expertise of enterprise platform components to provide thorough technical analysis and issue replication of complex issues
- Works with development teams as needed to bring issues to resolution.
- Participates in system engineering support case reviews
- Contributes to product and internal documentation.
- Handles multiple complex issues in a challenging, dynamic technical environment

Qualifications

Required Skills:
- 5 or more years of computer software industry experience in realtime, multithreaded systems, with an emphasis on problem analysis
- Knowledge and experience in realtime C/C++ programming
- Experience in network programming (e.g., sockets, TCP/IP, UDP, multicast).
- Solid, demonstrated experience with Linux/Solaris and Windows operating systems - including shell scripting, system tools, procedures - that aid in the operation and troubleshooting of software components that operate in those environments
- Strong, demonstrated analytical troubleshooting skills
- Strong written & verbal communication skills
- Market data industry, and Thomson Reuters Enterprise platform (TREP) experience a strong plus.
- Bachelors degree in CS, Engineering or related is required; masters preferred

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development Family Group
Primary Location: Oak Brook, IL, US
Other Locations:
Organization: F&R UPG Feeds
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:


Nearest Major Market: Chicago
Job Segments: Engineer, System Administrator, Linux, Software Engineer, Systems Engineer, Engineering, Technology
- See more at: http://jobs.thomsonreuters.com/job/Oak-Brook-Lead-Support-Engineer-Job-IL-60521/72610400/#.dpuf


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