Server Engineer #00002717 | Whataburger | San Antonio, TX
Job Description
Server Engineer - (00002717)
Description
SUMMARY DESCRIPTION:
The Restaurant Systems Engineer works under the direction of the
Restaurant Systems and Support Group Manager within the Information
Technology department. The incumbent works closely with Contract
Vendors, Property and Facilities, and Operations to ensure the New Unit
Installations and or Enhancements are completed on time. Maintains
existing BOS/POS configuration(s) and liaison with Operations and the
Contact Center to ensure the solution is running effectively in the
units and production issues are addressed in accordance with SLA’s.
Utilizes a solid understanding of standard client/server, networking,
and Internet fundamentals. Effectively troubleshoots and resolves most
aspects of SCCM and fully understands the product flow patch management,
software distribution and logging for supported applications. This
position utilizes similar skills in SCCM and Active Directory Services.
RESPONSIBILITIES:
- Utilizes intermediate level knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) and experience in managing medium to large environments
- Creates Advertisements/Collections/Packages within an SCCM environment. Packaging development includes Wise Studio or Install Shield along with VBscript and SMS packaging.
- Utilizes an intermediate level knowledge in creating, configuring, deploying, and maintaining images through SCCM
- Identifies, researches, diagnoses production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content.
- Ensures appropriate project documentation is available for each new build or release.
- Ensures that appropriate quality steps and approvals are adhered to prior to software promotions
- Smokes test builds for accuracy and completeness prior to delivery to the QA Team
- Performs weekly 24x7 on call support, as needed
- Diagnoses and repairs software and or equipment issues; including Back Office Servers (BOS), Point of Sale (POS) Terminal, Kitchen Display Systems and printers.
- Acts as liaison with vendor and internal Whataburger Contact Center to service escalated calls and perform Level 3 support tasks for the in-store solution.
- Re-images Back Office Servers (BOS) and Point of Sales (POS)Terminals, as needed
- Diagnoses and resolves database issues associated with Xpient or other vendor POS/BOS software.
- Coordinates with Whataburger staff to evaluate system capabilities and translate operational requirements into configuration changes
- Collects all above store system information required for configuring the Back Office Server.
- Executes remote configuration of BOS, POS, and KDS equipment for new/conversion units and update software, menus, prices, items, etc. to current configuration in preparation for opening
- Maintains and updates Equipment Staging, Site Installation and Enhancement guides.
- Facilitates weekly staff meetings, as needed.
Qualifications
EDUCATION: (Minimum formal education the job requires.)
- Associate’s degree in computer science or business management, or any equivalent combination of education and experience
- BS/BA in Business Management, computer science or related software engineering preferred
PREFERRED EXPERIENCE: (Minimum experience the job requires.)
- Minimum 5 years of restaurant industry experience working in a POS/BOS environment
- Intermediate professional or theoretical knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities.
- Basic understanding of budgetary concepts and procedures.
- Intermediate understanding of departmental structure and policies with basic understanding of the cross functional structure and policies of Whataburger Restaurants LLC.
- Basic ability to delegate tasks and get work done through others.
- Ability to prepare and present information to guests, more senior associates, vendors and management with sufficient notice and preparation
- May provide some analytical, evaluative or original input on specific technical or operational work activities, issues or projects.
- Works well on, and may lead, teams, sharing responsibility for tasks or objectives.
- Performs work with minimal supervision, exercising independent judgment and discretion with occasional feedback and coaching.
- Presents self as an authority.
- Plans activities 1-3 months in advance.
Work Locations
:
300 Concord Plaza DR
300 Concord Plaza Dr
San Antonio 78216
: Full-time
Variable
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