Support Consultant #JREQ021220 | Thomson Reuters | Bangkok, TH

Support Consultant #JREQ021220 | Thomson Reuters | Bangkok, TH


Support Consultant Job
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Date: Jul 17, 2014

Location: Bangkok, TH
Title:Support Consultant
ID:JREQ021220

Description

If you are a successful candidate, you will manage customer expectation and provide proper support service. You will also investigate technical issues from clients to find root cause of the problem and able to find workaround to the client. Identify the issue whether it's a software defect, if yes, then discuss with development teams and Product managers that own that component for the fix.Responsibilities
- Investigate technical client issues with the objective of providing first response and root cause analysis within defined service levels.
- Coordinate with other support groups, technical account teams, and business teams located in Manila, Geneva, Sydney, Tokyo, Hong Kong, London, Paris, and New York.
- Collaborate with Product managers, Development teams, and Quality Assurance teams globally both during and after the investigation process.
- Coordinate with client directly if there's an urgent issue that needs immediate attentions
- Provide 24x7 supports for Severity-1 issues.
- Proactively contribute technical knowledge and recommendations to both internal and external clients.
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Manage customer expectation and provide proper support service. Investigate technical issues from clients to find root cause of the problem and able to find workaround to the client. Identify the issue whether it's a software defect, if yes, then discuss with development teams and Product managers or any related teams that own that component for the fix.

Qualifications
- Good written and verbal English communication.
- Experience in Networking to be able to understand how data flow in the network.
- Experience in programming in any language to be able to debug and write sample code.
- Experience in Software Development or IT-related job.
- Ability to analyze information logically and systematically towards problem resolution.
- Ability to handle pressure and deal with urgency situation.
- Having service mind and high responsibility with commitment.
- Mature and Self-management with good attitude and able to work as part of a team.
- Eager to learn. Ability to study and research by self.
- Good communication skill.
- Master/Bachelor's degree in Computer Science or Computer Engineering or related field
- Thai national or must be legally able to work in Thailand without the company having to obtain a work permitAt Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development Family Group
Primary Location: Bangkok, TH
Other Locations:
Organization: F&R UPG Operations
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel:


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