WebOps Manager | Mozilla corporation | San Francisco, CA, United States

WebOps Manager | Mozilla corporation | San Francisco, CA, United States

WebOps Manager

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Team:

IT

Locations:

San Francisco, CA, United States

Do you love leading teams and managing web-based systems?  If so, we want to talk with you.  Mozilla is looking for a Manager of Web Operations to lead our IT WebOps team.  In this role, you’ll be the steward of the web properties for a web-based company. Pretty cool, right? The WebOps team you’ll be leading has hands-on responsibility for web infrastructure management, maintenance, scalability, speed and availability of hundreds of Mozilla web properties.  This team is knee-deep in several web server, caching, load balancing and other web-related technologies.  We work closely with our friends who operate the network and database technologies in our web stack.

What this role is not:
    *    This is not a team of Content Managers, Site Reliability Engineers, Network Operators or Database Operators
    *    This is not management of a single website or homogenous platform (like an e-Commerce platform); instead, it is managing the infrastructure supporting hundreds of heterogeneous web properties across multiple web clusters
    *    Although we sometimes manage links and a modicum of content, our customers do a great job of self-managing the content of these sites

Responsibilities
    *    Lead a distributed team of sysadmins working across multiple products and initiatives. Help the team grow their skills and develop their careers.
    *    Web platform design/engineering - Stand up AWS capabilities and lead the migration of properties hosted on premise to AWS. Develop AWS operational strategy and processes
    *    Establish operational process and accountability mechanisms that help us manage platform quality, strategic aims and fiscal control
    *    Defend the sustainability of the web platform by developing technical roadmaps that consider automation, scaling existing workflows, capacity planning, new technology evaluation and technical debt reduction
    *    Develop, maintain and manage vendor relationships that are critical to the team’s success by negotiating deals and finding better ways to achieve our goals
    *    Continually improve the way we work by sharing lessons learned, instituting organizational learning capabilities, and evaluating customer feedback against organizational goals

Qualifications
    *    BS in computer science, information technology or related field is required.  Equivalent academic and work experience also qualifies.
    *    Demonstrate proficiency in the standards of web operations, technical and managerial skills

Experience
    *    Five or more years of experience in managing operational teams, working in an SLA-driven environment required
    *    Experience in production-level, Linux-based, cloud based infrastructure required
    *    Experience developing work processes and operations strategies required
    *    Experience delivering operational IT services such as monitoring, security, data backup and DR processes is beneficial
    *    Experience maturing DevOps or Agile capabilities is beneficial


http://careers.mozilla.org/en-US/position/osCPYfwB