Application Systems Analyst/Application Solution Architect (Telephony) #023004 | Mutual of Omaha Insurance Company | US-NE-Omaha

Application Systems Analyst/Application Solution Architect (Telephony) #023004 | Mutual of Omaha Insurance Company | US-NE-Omaha

Job Description 

Application Systems Analyst/Application Solution Architect (Telephony)-023004

Description

Founded in 1909, Mutual of Omaha is a solid, family-oriented company that's reliable, trustworthy, knowledgeable and caring. We are a full-service, multi-line provider of insurance and financial services products for individuals, businesses and groups throughout the United States. We are committed to providing outstanding service to our policyholders. Our commitment to customer service is the cornerstone of our vision and values.

 

Basic Functions:

Develops application and business integration solutions. Uses a variety of programming languages, platforms and technologies to provide business solutions to customers.

 

Essential Functions

• Responsible for the development, maintenance and integration of applications and systems that support the business operations
• Responsible for having the knowledge of the tools and languages used to develop, maintain and execute systems
• Responsible for understanding and leveraging approaches for designing, developing, testing, debugging applications and assisting with issues
• Responsible for understanding the business, business objectives and current business challenges within the supported business area
• Responsible for complying with all Company Information Services policies and standards
• Responsible for ensuring appropriate security and privacy measures are implemented on technology solutions to protect Company data from intentional or accidental misuse.
• Pursues Operational Excellence in all endeavors, striving on a routine basis through identification and implementation of continuous process improvements.
• May be responsible for acting as an internal consultant, mentor more junior staff and provide task-level leadership, guidance, and direction

Qualifications

Minimum Job Requirements:

• Five years experience in telephony applications.
• Strong communication and problem solving skills.
• Ability to multi-task and adapt to changes in assignments.
• Ability to adapt quickly to new technology and business requirements. 
• Bachelors Degree in related system and/or business related field of study (or equivalent work experience).

Additional Preferred Qualifications:

• Knowledge of the Company's business functions and Financial Service's business processes.
• Ability to communicate technical concepts to technical and non-technical audiences.
• Effective presentation, verbal and written communications skills.
• Strong analytical skills and sound decision-making abilities.
• Strong customer relations skills (with all levels of internal and external customers).
• Ability to maintain short-range (6-12 month) view of technology, industry trends, business needs and application requirements.
• Experience with the following: Genesys Framework, Genesys Voice Portal (GVP), Genesys Workforce Manager (WFM), Genesys Outbound, Genesys Multimedia/eServices, Genesys Infomart, Genesys Agent Desktop (GAD),
  Genesys Interaction Workspace (iWS), Genesys Virtual Hold, Genesys Composer, Genesys IVR, Java, Avaya CMS, Avaya Vector Writing, Business Objects (BOE), Qfiniti, SQL.

Physical Requirements:

• Key-boarding/Writing/Pinching (working primarily with fingers) greater than 66% of the work period
• Handling (working primarily with hands such as grasping, turning, sorting) between 1 and 33% of the work period
• Sitting more than 66% of the work period
• Standing/Walking between 1 and 33% of the work period
• Talking (required use of voice) 34-66% of the work period
• Near Vision -Visual Acuity at 20 inches or less greater than 66% of the work period
• Far Vision - Visual Acuity at 20 feet or more 1-33% of the work period
• Hearing 34-66% of the work period

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources

Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4 pm CST.

 

For all other inquiries, contact our HR Helpline at 1-800-365-1405, option 4.

 

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran

Job

 Information Technology

Primary Location

US-NE-Omaha

Schedule

 Full-time

Shift

 Day Job

Flex Time Available? Yes

 

 

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