Senior Director Technology-Team Member Engagement #90849 | Total System Services, Inc.| GA - Columbus

Senior Director Technology-Team Member Engagement #90849 | Total System Services, Inc.| GA - Columbus

Senior Director Technology-Team Member Engagement Job

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Date: Feb 7, 2014

Location: Columbus, GA, US

Senior Director Technology-Team Member Engagement-90849

Description

The Senior Director, Team Member Engagement will focus solely on the needs of TSYS team members. Following the acquisition of netSpend, TSYS is approaching 10,000 team members globally. This leadership role will be a constant champion of “conquering complexity” on behalf of all TSYS Team members globally, while promoting the services and policies on behalf of the Operations team. The role will report into the Group Executive of Technical Services.

The following is a listing of roles and responsibilities of the Senior Director, Team Member Engagement:

· Must have strong social skills (interpersonal)

· Must have strong technological knowledge and understand how to translate team member needs into functional services and tools

· Must understand the cultural needs and differences of a global workforce

· Must understand that not all technology works in all situations or locations

· Must have a healthy relationship with Information Security

· Must understand how to engage team members

· Must be willing to travel

· Team member technology roadmap

· All Edge of Network (EON) responsibilities

· TeamView

· Service catalogue of devices, applications and other services for Team members

· Wireless access technologies

· Email services (Lotus Notes/Exchange)

· Team member financial planning and expense management

· Remote access management

· Virtual desktop (VDI) expansion and management

· Telecommunication services

o WEBEX,

o Mobile device management (iphones, iPads, new technology)

o Desktop/IP phones

o AT&T Telepresence technology management

o Teleconferencing services

o Bring Your Own Device (BYOD) solutions

· Call center software, tools, and support

· Social media tools and techniques

· Equipment lifecycle management (procurement to destruction)

· Constant innovation of tools and services

· Vendor and contract management for all team member technology and services (e.g. Microsoft, Lenovo)

· Peripheral device support (printer, faxes, copiers, USB drives) – currently managed out of Chip Torbert’s team)

· Team member policy management

o Acceptable Use Policy

o Mobile Device Management Policy

o Social Media

· TSYS LAN Support (user ID management, file shares)

· Uniformity/integration of software

· Provide and facilitate support of guests and vendors while on site of any TSYS facility

· Patching of OS and Application of LAN based services

· Device control (Lumension) – prevents unwanted, non-TSYS devices on TSYS ordered hardware

· Application control and whitelisting

The following is a listing of matrixed areas for this role:

· TSYS facilities

· Identity and access management (Single Sign On)

· Training and conference room technology

· Client support Help Desk

Summary of Job Function

Provides leadership to multiple teams for support and implementation of enterprise hardware and operating systems. Supports the development of individuals, teams and work initiatives. Manages job families to include system software developers and database administrators.

Essential Responsibilities

§ Supervisory responsibility over multiple team members performing skilled tasks. Team tasks may be highly specialized in nature in one or more functional areas. Provides direction and management for team member’s career growth and mastery of job responsibilities. Responsible for the development of multiple levels of management in the organization.

§ Provides tactical and strategic direction to support the growth and future technology advances to the benefit of the company. Manages a large multiple mainframe or applicable environment.

§ Oversees multiple teams to meet the goals of the division and company.

§ Interfaces with virtually all areas within the company and communicates with clients for planning and problem resolution.

§ Provides tactical technical direction for multiple highly complex datacenter infrastructures.

§ Oversees the budgeting and implementation of new technologies to improve availability and recoverability of client access to TSYS.

§ Provides leadership to multiple teams for support and implementation of enterprise hardware and operating systems.

§ Oversees the planning and management of a multi million dollar budget.

§ Available 24/7 for internal and external clients.

Qualifications

Required Knowledge, Skills and Abilities

§ Exhibit characteristics that align with corporate leadership and core values.

§ Listen well and utilize information.

§ Ensure meaningful performance evaluation meetings and documentation.

§ Understand the clients’ business and collaborate with the clients to meet their objectives.

§ Plan and manage to annual budget for cost center.

§ Understand the factors which enable TSYS to prosper.

§ Work well in a fast-paced, high pressured environment with irregular hours.

§ Travel as required.

§ Possess and apply specialized knowledge unique to the organization using common methods and principles.

§ Analyze information for routine problem resolution.

§ Plan and lead the work efforts of others.

§ Demonstrate appropriate leadership style in varying circumstances.

§ Guide team members performing highly complex duties.

Job Specific

- Provide effective presentations and communications, manages time and priorities.
- Possess excellent communication skills in dealing with internal and external clients.

Education and/or Experience

Four year college degree and 12 or more years professional experience or 15 or more professional experience is required. At least three years management experience is required for leadership. Some appropriate TSYS experience is preferred. Six Sigma Green Belt certification is preferred.

Job: Technical Support
Primary Location: US-GA-Columbus
Organization: Total System Services, Inc.
Schedule: Full-time
Job Posting:
Unposting Date:
Recruiter: Stephen E Bullard

Nearest Major Market: Columbus GA
Job Segments: Telecom, Telecommunications, Manager, Mainframe, Network, Technology, Management

 

 

 

http://jobs.tsys.com/job/Columbus-Senior-Director-Technology-Team-Member-Engagement-Job-GA-31829/42255500/