Web Product Analyst I or Above #90342 | Total System Services, Inc.| GA - Columbus
Web Product Analyst I or Above Job
Date: Feb 11, 2014
Location: Columbus, GA, US
Web Product Analyst I or Above-90342
Description
Summary
Provides multiple levels of support for internally written and third party applications, in a distributed, Windows server environment. This includes client accessible and middleware applications. Consults with clients, users, and other technical resources, along with vendors to provide reliable, mission-critical applications. Provides use-case scenarios to assist analyst and developers in devising workable application solutions. Communicates regularly with clients and internal teams on issues and project status. Assists with planning and implementation of new application deployments and enhancements. Conducts research and problem resolution on supported products. Adapts to rapidly changing business, technology, and competitive environments.
Responsibilities
Under close/extensive supervision, participates in the support of distributed applications, providing compliance with architectural and security guidelines, and assurance of quality deliverables for our clients. Reviews and provides input to QA test plans and scripts to ensure accuracy and thoroughness for the functionality being implemented. Supports solution architecture, implementation, notification, and post-implementation support as the product’s subject matter expert. Leads coordinated team efforts to troubleshoot application issues, which may include user, network, security, application, and hardware layers. Makes recommendations on issue resolution, and makes decisions on execution of resolution plans to minimize client base impact. Operate and maintain existing production database applications. Maintains proficiency in web application industry trends, credit card market business drivers, and client/server application security best practices. Seeks opportunities to stay current and expand technical expertise in principles and tools (browser/OS platforms, storage management, Web interface usage, security vulnerabilities, etc.). Documents procedures for new applications and client implementations. Responsible for meeting availability and timeliness Service Level Agreements of all client applications. Assists in post-implementation continuous improvement efforts in enhancing performance and providing increased functionality. Works with technology and operations to determine root cause, define alternatives, and define action plan for resolution. Generate ad-hoc and standard reports using existing reporting applications. Assist in disaster recovery projects and events. Performs other duties as assigned.
Requires participation in on-call rotations, and some weekend/holiday work.
Qualifications
Preferred Skills:
Installation, configuration, troubleshooting, and performance tuning of distributed applications on Windows Servers. Some applications to be supported include: IIS and Apache web servers; Tomcat; Glassfish; Adobe ColdFusion; Java Virtual Machines; SOAP UI; Connect Direct, MS SQL Server, along with internally developed and licensed applications.
Familiarity with the use of T-SQL along with relational database technologies.
Prepare and/or standardize documentation to cover installation, maintenance, and recovery procedures for applications, as well as, reported incidents and resolutions according to guidelines and procedures.
TCP/IP networking knowledge for connectivity and communications troubleshooting.
Understanding of Disaster Recovery and Business Continuity Planning best practices.
Working knowledge of industry security practices.
Demonstrated ability in conducting Root Cause Analysis for system and application failures.
Basic understanding of scripting or procedural programming languages.
Skills and Competencies
· Good problem resolution and technical troubleshooting skills
· Good analytical skills
· General research skills
· Strong attention to detail
· Develops basic knowledge of TSYS Basic industry knowledge
· Demonstrates initiative and self-education.
· Advanced PC skills: Microsoft Word, Excel and Visio
· Familiar with the fundamental technical operation of Web browsers
· Client/server or Web application experience as a developer, support technician or systems architect (preferred).
Education/Experience
All Levels:
Requires participation in on-call rotations. Some Weekend work.
Preferred Skills:
Installation, configuration, and performance tuning of applications on Windows Servers. Some applications to be supported include: IIS, Apache, Tomcat, Glassfish, Coldfusion, JVM, plus internally developed applications
Use of T-SQL is needed to support log analysis
Prepare and/or standardize documentation to cover installation, maintenance, and recovery procedures for applications, as well as, reported incidents and resolutions according to guidelines and procedures.
TCP/IP networking knowledge
Responsibility for task/project completion in an accurate and timely manner
DR/Business Continuity Planning
Visio for diagramming workflows.
XML
HTML
conducting Root Cause Analysis for system and application failures
Level I:
Four year college degree and no related experience or 2 or more years specialized training or professional experience is required. Appropriate TSYS experience is preferred. A Bachelor’s degree in management information systems, network engineering, or computer science is preferred as is directly related experience in credit card or financial services, information technology, project management, or system administration/support field.
Level II:
Four year college degree and 2 years of related experience or 4 or more years specialized training or professional experience is required. Appropriate TSYS experience is preferred. A Bachelor’s degree in management information systems, network engineering, or computer science is preferred as is directly related experience in credit card or financial services, information technology, project management, or system administration/support field.
Senior Level:
Four year college degree and 4 years of related experience or 6 or more years specialized training or professional experience is required. Appropriate TSYS experience is preferred. A Bachelor’s degree in management information systems, network engineering, or computer science is preferred as is directly related experience in credit card or financial services, information technology, project management, or system administration/support field.
Specialist Level:
Four year college degree and 6 years of related experience or 8 or more years specialized training or professional experience is required. Appropriate TSYS experience is preferred. A Bachelor’s degree in management information systems, network engineering, or computer science is preferred as is directly related experience in credit card or financial services, information technology, project management, or system administration/support field.
Consultant Level:
Four year college degree and 8 years of related experience or 10 or more years specialized training or professional experience is required. Appropriate TSYS experience is preferred. A Bachelor’s degree in management information systems, network engineering, or computer science is preferred as is directly related experience in credit card or financial services, information technology, project management, or system administration/support field.
Behaviors
Teamwork
· Cooperates in a team environment
· Demonstrates initiative
· Develops a service awareness
· Develops a job knowledge
Adaptability
· Portrays a positive attitude
· Flexible; adjusts to change
· Ability to follow direction
· Accepts supervision/guidance
· Complies with company standards/policies/procedures
· Displays professionalism in both conduct and dress
Communications
· Asks for help/seeks advice
· Listens well/utilizes information
· Shares ideas and information
· Develops rapport with customers
· Develops correspondence skills
· Quality minded
· Attends team, department, division, company meetings
Skills and Competencies
· Good problem resolution skills
· Good analytical skills
· General research skills
· Strong attention to detail skills
· Develops basic knowledge of TSYS Basic industry knowledge
· Project management skills
· Demonstrates initiative and self-education.
· Advanced PC skills: Microsoft Office, Microsoft Project, Microsoft Access, Visio, E-mail
· Familiar with the fundamental technical operation of Web browsers
· Understands fundamentals of XML, HTML, graphic design, Web site usability, Java or object oriented development principles
· Understands fundamentals of mainframe system programming and integration, including message queuing technologies
· Client/server or Web application experience as a developer, functional/technical architect, or test analyst (preferred)
· Familiarity with relational database technologies
· Use case design principles
· Ability to facilitate client workshops
· Familiarity with Web usability best practices
Organization:
· Attends to detail
· Manages time productively
· Multitask oriented
Working Conditions
· Normal office environment
· Limited travel requirements
Decision Making
· Participates in the decision making process and acts quickly to carry out decisions
· Recognizes problems and issues Demonstrates effective problem solving skills
· Practices confidentiality
Job: Distributed Technologies
Primary Location: US-GA-Columbus
Organization: Total System Services, Inc.
Schedule: Full-time
Job Posting:
Unposting Date:
Recruiter: Kelly L Hamilton
Nearest Major Market: Columbus GA
Job Segments: Product Manager, Engineer, Developer, Mainframe, Information Systems, Operations, Engineering, Technology
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