AIRCOM Senior Specialist Technical Development | SITA | United Kingdom - London

AIRCOM Senior Specialist Technical Development | SITA |  United Kingdom - London

AIRCOM Senior Specialist Technical Development

Location: United Kingdom - London | Full time | Job opening ID: 8517

Purpose

Be responsible for providing pre sales technical support, expert problem resolution, service implementation and training activities for all AIRCOM products and services to customers in Europe (airlines and Civil Aviation Authorities).

Remuneration

Competitive Salary and Benefits

Key Responsibilities

-Maintain a positive, professional and constructive relationship with AIRCOM customers
-Provide pre-sales technical support to the Regional Account teams and the AIRCOM Business Development team supporting new business targets.
-Perform and coordinate customer implementation of all AIRCOM services ensuring they are delivered on time and within budget.
-Maintain configuration profile and customer data integrity ensuring that the customers can interface with all SITA entities whenever required. Monitor the performance indicators available to ensure that the AIRCOM QoS is maintained and define action plan with the customers if needed.
-Provide expert problem resolution to customers and the AIRCOM Service Desk, for reported p-blems which require further investigation or analysis. When necessary, work with airframe manufacturers and/or avionics vendors to coordinate the resolution of the problem.
-Work with customers to improve their aircraft operations by optimizing and expanding their use of AIRCOM services.
-Recognize additional opportunities for SITA and bring these to the attention of the product teams, sales and line management.
-Work with the SITA local teams to ensure close cooperation with the Regional Customer Service & Operation organization
-Deliver customer training for AIRCOM products and services
-Coordinate delivery of AIRCOM consulting projects for customers
-Participate in user workshops or meeting to validate customer requirements, confirm and negotiate technical specifications in cooperation with other expert team upon activation of a project, verifying adherence to requirements in delivered solutions.

Education & Qualifications

-University degree or equivalent preferably in Electronics, Telecommunications Computer Science, Engineering, Mathematics or similar
-Where applicable a recognised professional qualification is desirable.

Experience

5-10 years of professional experience in the Technical Support domain (preferably in the Airline, Aviation or Telecommunications industry: Satellite or Terrestrial VHF radio communications).

Knowledge & Skills

-Fluency in both spoken and written English, a second language (Russian, Spanish, etc ...) is a+
-Excellent presentation and communication skills, both verbal and written
-Team work and well developed interpersonal skills
-Good organizational and leadership skills
-Knowledge of ground-ground based communications protocols such as X25 and IP
-Knowledge of ACARS air-ground based communications protocols
-Knowledge of aircraft avionics
-Good working knowledge of the Microsoft Office suite

Profession Competencies

Applications Support
Infrastructure/Platforms
Technical Communication
Application Development
Telecommunications Network
Business Analysis
Quality Assurance& Integration

Core Competencies

Adhering to Principles & Values
Creating & Innovating
Customer Focus
Results Orientation
Teamwork
Communication
Impact & Influence
Leading Execution

Additional Information

Role based at LG
Other SITA EUR major locations may also be considered
Please note there is travlel with this role - approx 1- 2 trips per month to EUR

SITA Overview

We are the world's leading specialists in air transport communications and IT solutions.
We deliver and manage business solutions for airline, airport, GDS, government and other customers over the world's most extensive network, which forms the communications backbone of the global air transport industry.
Created and owned by the air transport community, SITA is the community's dedicated partner for information and communications technology. As a team of industry experts, our know-how is based on working with customers across the global air transport community. Almost every airline and airport in the world does business with SITA.
With a customer service team of over 1,700 staff around the world, we invest significantly in achieving best-in-class customer service, providing integrated local and global support for both our communications and IT application services.


http://www.sita.aero/node/11374