Audio / Visual Lead, Supervisor | Mozilla corporation | Mountain View or San Francisco, CA, United States

Audio / Visual Lead, Supervisor | Mozilla corporation | Mountain View or San Francisco, CA, United States

Audio / Visual Lead, Supervisor

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Team:

IT

Locations:

Mountain View or San Francisco, CA, CA, United States

Mozilla seeks a lead for our Audio Visual team based in the San Francisco Bay Area. This is a visible and critical role responsible for our AV collaborative technologies stack that. The Mozilla Community depends greatly on communication platforms across the Project and needs a seasoned veteran to lead the team and determine the next generation tech. Candidates must be passionate about technology, be detailed oriented, possess strong customer advocacy, and be diligent about process.  If this is you, please apply!

AV is a complex ecosystem and we support the latest AV and web streaming technologies such as WebRTC.  Having a robust and reliable service is paramount! We need someone with a deep understanding design, implementation and maintenance of a globally distributed conferencing program.

Expectations:
    *    This role is responsible for Mozilla’s global, collaborative AV service which includes video conferencing, web streaming, and video archive systems.
    *    Lead a small team (2-3 people) and partner with our global ServiceDesk teams.
    *    Develop a global program that includes best practices, new technology evaluation and deployment.
    *    Responsible for an annual OpEx/CapEx spend plan, forecasting, and headcount.
    *    Collaborate with internal customers to gather requirements for various Communication and Collaboration technologies.  This includes, but not limited, to holding workshops, brown bags, pilot testing, in addition to regular meetings and working sessions.
    *    Work externally with suppliers and service providers for business service reviews, quality initiatives, and measurements align to Mozilla’s community interests.
    *    Work closely with Architecture and Infra teams (network, systems, security, and MOC) to design, deploy, and manage AV infrastructure.
    *    Create training guides, self-service opportunities, and keep current all architecture documents.
    *    Escalation point, troubleshoot and document root cause analysis and perform knowledge transfer to the team
    *    Manage global maintenance schedules and contracts, HW/SW inventory, and efforts with local integrators meet our delivery schedules.
    *    Demonstrated strong organizational, documentation, interpersonal, and decision making skills

Requirements:
    *    Bachelor degree preferred in Computer Science, Digital Media, or Communications
    *    Experience leading a small team (2-3).
    *    Collaborate with ServiceDesk to augment global coverage, training programs, and metric reporting.
    *    5-7 years collective domain experience, preferably spent last 2 years hands-on with a major video conference solution, preferable a software based environment; include infrastructure and authentication systems
    *    Proficient contract management, understands the RFx process and practice the art of negotiation.
    *    Very good understanding of IP networking concepts and transport of real time Videoconferencing / VoIP traffic and QoS
    *    Must be knowledgeable about CDNs and web streaming technology stacks
    *    Hands on experience with deployment and support of Vidyo, Crestron, Extron, ClearOne and relevant tools
    *    Ability to take initiative, solve problems, and communicate effectively
    *    Strong documentation ethic – capable of drafting and maintaining internal procedures & policies
    *    Excellent communication skills, capable of explaining highly technical problems in "plain" English
    *    Experience developing KPIs, metrics, and creating routine dashboards

Desirable Additional Experience:
    *    Experience in conference room integration, racking machines, clean/well documented cabling - not afraid to "get hands dirty"
    *    Experience in a multi-vendor environment (Crestron, Extron and others)


http://careers.mozilla.org/en-US/position/o5P7YfwJ