AV Systems Engineer, Seasonal | Mozilla corporation | Mountain View, CA, United States

AV Systems Engineer, Seasonal | Mozilla corporation | Mountain View, CA, United States

AV Systems Engineer, Seasonal

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Team:

IT

Locations:

Mountain View, CA, United States

Mozilla is seeking an experience Audio Visual Engineer to be based in our Mountain View office. This position is part of the IT organization, so candidates must be passionate about technology, customer service, and troubleshooting.  Mozilla is looking for a team player with a positive attitude and the ability to thrive in a fast paced, high-pressure environment.

Open Source means freedom, and therefore exposure to new and cutting edge technologies that aren’t available in a traditional desktop organization.  You will be able to expand your knowledge into multi platform and multi-system environments.  When you come to work for us, you become the master of making things work together seamlessly.

AV is a complex ecosystem and we provide support the latest technologies for our employees.  To provide this in our global offices we deploy a combination of the latest in video conferencing in a combination with proven best of industry equipment.  We are looking for someone with experience in designing, implementing and maintaining large advanced conferencing systems.

Responsibilities:
•    Review all existing deployments and provide a comparison against best practices
•    Help create a plan to meet the gaps to best practice
•    Work with the internal customers to identify business and technical requirements for various Communication and Collaboration technologies
•    Take use case and improvements into designing a better universal room standard
•    Provide documentation and possible monitoring solutions
•    Train Service Desk staff on best practices, new software and policies
•    Tier 3 escalation point, troubleshoot and document root cause analysis and perform knowledge transfer to the team
•    Demonstrated strong organizational, documentation, interpersonal, and decision making skills
•    Work on solution to a punch list of AV issues for the Mountain View and San Francisco offices

Requirements:
•    Ability to recognize the right tool for the right situation/problem, equal weighting of both commercial and open source solutions
•    Ability to take initiative, solve problems, and communicate effectively
•    Strong documentation ethic – capable of drafting and maintaining internal procedures & policies
•    Excellent communication skills, capable of explaining highly technical problems in "plain" English
•    Very good understanding of IP networking concepts and transport of real time Videoconferencing / VoIP traffic and QoS
•    Hands on experience with deployment and support of Vidyo, Crestron, Extron, ClearOne and relevant tools
•    Experience with video recording/streaming solutions
•    Knowledge of web standards for streaming
•    Experience with webcasting and recording tools
•    Experience working with routers, switches and firewalls

Desirable Additional Experience:
•    Experience in conference room integration, racking machines, clean/well documented cabling - not afraid to "get hands dirty"
•    Experience in a multi-vendor environment (Crestron, Extron and others)


http://careers.mozilla.org/en-US/position/os2rYfwD