IT Support Engineer #1558 | FactSet Research System Inc. | London UK

IT Support Engineer #1558 | FactSet Research System Inc. | London UK


IT Support Engineer

Job Code : 1558

Location : London London UK EC2A 2DQ

Job Type : Full Time

Career Level : Entry Level

Education : Bachelor's Degree

Category : IT Support

Job Description :

This position represents an excellent opportunity for someone to build an IT Support career within a corporate environment. Working as part of a team of 6 IT professionals and supporting our offices throughout Europe; you will be communicating and providing services for people at all levels throughout the organisation (up to the Director level).

The team supports systems and technologies that advance workplace productivity throughout the organisation.
Potential candidates for this role will have good technical and troubleshooting skills along with a strong desire to continuously improve infrastructure and the corporate computing environment.

Responsibilities:

• Providing first and second line support to users at all levels throughout the organisation.
• Assisting with day to day backups and maintenance of IT infrastructure.
• Providing support and assisting with the installation and upgrades of laptops.
• Answering day to day queries (using tracking and monitoring tools such as the Incident Databases).
• Providing IT training to new hire classes (up to 35).
• Maintaining hardware (iPads, Blackberry Phones, Laptops).
• Promoting computer best practice across the organisation.
• Occasional travel to other European offices for onsite support and maintenance of documentation and procedures.

Job Requirements :

 

• Proficiency with current computing skills (Windows 7 and XP).
• Strong PC skill base centering in Microsoft Operating Systems, Microsoft Desktop Applications, IP Telephony Support, PC/Laptop Hardware Repair and Outlook/Exchange
• Endeavors to take on Incidents that require a high degree of technical aptitude and/or customer service skills
• Awareness of Security Best Practices
• A degree level education with a strong emphasis on IT Systems Administration or equivalent work experience

Desired:

• Microsoft Certification(s)
• Cisco Certification(s)
• Scripting ability (VB)
• Experience Managing Projects

Personal Skills:

• Strong interpersonal and communication skills with the ability to communicate with staff at all levels.
• Confident presentation style.
• Excellent organisation skills and time management.
• Resolution negotiation skills.
• Proactive and resourceful.
• Desire to learn.
• High enthusiasm levels and a constant improvement mentality.Strives to handle a high workload (i.e. above median # of Incidents) while providing end users with a high level of service.
• Highly reliable and dependable.
• Excellent team working skills.

About FactSet


FactSet is a leading provider of financial data and analytic applications. Our products are used by analysts, portfolio managers, researchers and investment bankers at the financial institutions throughout the world.

We offer opportunities for professional development, career advancement in a structured environment that offers staff the chance to express themselves.

In 2013, annual subscription values for FactSet grew to $888 million, our 33rd year of consecutive revenue growth

FactSet has been listed as one of the "UK's Best Workplaces" for the last 6 years and appears in the Guardian UK 300 and was named by The Job Crowd as one of the "Top 10 Companies For Graduates To Work For in Banking & Finance". In addition FactSet is a Stonewall Diversity Champion.

To get a further insight into our culture follow us on twitter.com/FactSetCareers


https://factset.tms.hrdepartment.com/jobs/1254/IT-Support-EngineerLondon-London