Systems Administrator | Trulia, Inc. | San Francisco, CA

Systems Administrator | Trulia, Inc. | San Francisco, CA

Systems Administrator Engineering | San Francisco, CA, United States

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Engineering gets respect.   We use the phrase “we're a tech company that does Real Estate” to emphasize how important engineering is to the company.  Engineering is the department that drives our apps, tools, data, and interfaces forward. This attitude comes not only from the Engineers, but from our CEO and other top management. They believe in us.  
We have awesome problems to solve.   The housing market provides a fantastic blend of problems.  We need creative people to help us combine the data about every address in America with the soft side of helping people find a home that makes them feel safe, happy, and comfortable.  
Stability is wonderful.   We're that rare company that holds the culture of its startup roots, while blending in the sanity of a regular work schedule with an emphasis on work/life/family balance. It’s like this because we worked hard to make it this way.
The junior sys admin will be responsible for the monitoring of servers and systems in an environment requiring 24 X 7 X 365 uptime. Demonstrate accurate and timely escalation of production outages both internally and externally, with a strong focus on sense of urgency and customer service. Provide efficient notification of production outages to internal and external clients. Follow established Standard Operating Procedures in response to system alerts and routine tasks with consistent accuracy. Demonstrate strong initiative by providing immediate feedback when processes and procedures are incorrect, inefficient, or do not exist. Assist team members and Management with the development of process and procedures. Demonstrate a consistent attitude of teamwork and cooperation. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Monitor/Troubleshoot/Escalate connectivity and system issues.
• Continual observation of Trulia monitoring systems.
• Respond to alerts from any system by following documented procedures for verifying the issue, determining the cause, and resolving or escalating as necessary.
• Record outages for daily review
• Check status and performance of systems, update documentation
• Troubleshoot and escalate Customer Reported Issues by providing Level 1 operations support for issues
• Service these issues by researching, troubleshooting, or escalating as documented.
• Review Process/Procedural Documentation - Demonstrate initiative and provide feedback on existing processes and procedures, submit ideas for on-going improvements. NOC Operators should use their experience with the system to help review documentation on a continuous basis. At times, NOC Operators may be called on to create/update Standard Operating Procedures.
• Employees may be required to work overnight, weekends, and holidays.

REQUIREMENTS AND SKILLS:

• College degree or 1 year of relevant work experience.
• Basic Linux experience is required.
• Previous experience in a 24x7x365 production environment is a significant plus! 
• Must have excellent written and verbal communication skills and strong customer service focus.
• Experience managing site-wide incidents, including multi-department escalation to on-call and management personnel, coordinating technical conference bridge calls with escalation partners and third-party vendors.
• Basic to intermediate knowledge of computer networking
• Basic to intermediate applied knowledge of UNIX (Ubuntu Linux preferred) in a medium to large production environment.
• Scripting experience (Python, Ruby, Perl, shell, etc.) a strong plus.
• The ability to effectively and accurately multitask is a requirement.

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