Technical Analyst/System Analyst #28061 | SunGard | MY-Kuala Lumpur-7, Block 1B, Plaza Sentral

Technical Analyst/System Analyst #28061 | SunGard | MY-Kuala Lumpur-7, Block 1B, Plaza Sentral

Technical Analyst/System Analyst

Job ID #: 28061	Location: MY-Kuala Lumpur-7, Block 1B, Plaza Sentral
Functional Area: Information Technology	Department: Operations - Client Services
Position Type: Full-Time Regular	Education Desired: Bachelors Degree or equivalent
Relocation Provided: No
Travel Percentage: 10

Position Description Job Overview The Technical Analyst will be part of a Retail Banking team to run and maintain SunGard software for our clients. This role will involve providing application and technical support and to deliver external and internal training on a regular basis. The Support Analyst will have experience of supporting applications within the Cards Management area and will join a team responsible for the provision, availability and operations of our production systems and processes. This position will be based in Kuala Lumpur, Malaysia and reporting directly to the Support Manager. Responsibilities • Provide 1st and 2nd level of support across all supported applications, developing a resolutions for customer issues based on product and industry knowledge • Adopt existing support processes and ensure that production systems remain operational • Specify and manage minor patches and enhancements to be implemented under change control • Incident management, problem management and problem resolution • Develop and maintain client relationships, requiring deep technical and functional expertise • Troubleshooting application issues in production environment Position Requirements Essential Skills • Hands-on experience supporting software applications in a large corporate services environment • Exposure to software development • Ability to apply analytical and troubleshooting skills to customer issues • Knowledge in Java/COBOL programming • Be able to work 24 x 7 standby support (Rotating Roster) • Good troubleshooting skill • Can work independently • Knowledge in database is advantage KingStar

Recruitment at SunGard Financial Systems works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. SunGard does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

SunGard is an Equal Opportunity employer - with a real commitment to managing diversity and ensuring equality of opportunity for all. Please note all offers are contingent on successfully passing the pre-employment checks. These may include: Previous Employment Highest Education Directorships Career Gap Analysis Extended Blacklists Credit Check Basic Criminal This list is not exhaustive. As part of the selection process this role may require an assessment to determine suitability. http://careers.peopleclick.com/careerscp/client_sungard/external/jobDetails.do?functionName=getJobDetail&jobPostId=62464&localeCode=en-us