Technical Product Support Specialist #27461 | SunGard | US-FL-Jacksonville-701 San Marco Blvd
Technical Product Support Specialist
| Job ID #: 27461 |
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| Functional Area: Information Technology | Department: Operations - IT | ||
| Position Type: Full-Time Regular | Education Desired: Technical Degree or equivalent | ||
| Relocation Provided: No | Experience Desired: Proven Experience | ||
| Travel Percentage: 10 |
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SunGard Financial Services’ Technical Support Analysts are an integral part of the Hosting Services team. The main responsibilities will consist of assisting clients with advice and analytical support regarding our software, solving complex technical and configuration problems and reacting to critical issues on a timely basis. A significant portion of time is spent building client relationships, fixing client issues and liaising with R&D to report issues and work on code and configuration solutions. We provide technical product training to otherwise qualified candidates. As part of the Hosting Technical Support team, the Technical Analyst will be responsible for: •Providing application support and software configuration to SunGard hosted clients. •Receiving and analyzing technical issues from clients for the AvantGard product suites. •Finding and applying solutions to the client issues in the AvantGard product suites. •Recognizing and escalating critical issues according to policy. •Preparing customer and internal reports from our management and control systems. •Providing on-call remote weekend support across both Saturday and Sunday. •Technically oriented, and literate in Windows server environments. Competency at command-line level is essential. •Proven application / client support experience, preferably within the financial technology sector. •Computer literacy: wide exposure to database systems (ideally Oracle or SQL) and modern programming (ideally .NET). •Deep understanding of Windows hosting solutions and experience in Performance and Tuning associated with (knowledge of tools to run profiling tasks). •Significant practice of scripting languages like SQL, PL/SQL, python, java script, wml, xssl, shell, perl. •Knowledge of database technologies (SQL/Oracle). •Knowledge of Apache, Tomcat, IIS. •Knowledge of IP-based networks. •Knowledge of Financial Services. •Basic programming experience. •Business application support. •Prior experience of managing or working on projects. SunGard’s solutions for corporate liquidity (AvantGard) help businesses facilitate connectivity across the ecosystem of buyers, suppliers, banks, data providers and other stakeholders to increase visibility of cash, improve communication and response time, reduce risk and help drive maximum value from working capital. SunGard's AvantGard Hosting Service provides its clients with outsourced IT, hardware and application management by leveraging SunGard’s leadership in managed services and disaster recovery. |
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Recruitment at SunGard Financial Systems works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. SunGard does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. |
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| We are an Equal Opportunity Employer and do not discriminate against
applicants due to race, ethnicity, gender, veteran status, or on the
basis of disability or any other federal, state or local protected
class. Employment contingent upon successful completion of background investigation and pre-employment drug screen. As part of the selection process this role may require an assessment to determine suitability. http://careers.peopleclick.com/careerscp/client_sungard/external/jobDetails.do?functionName=getJobDetail&jobPostId=59395&localeCode=en-us |
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