RIMS Technical Support Analyst #28324 | SunGard | UK-England-London-25 Canada Square

RIMS Technical Support Analyst #28324 | SunGard | UK-England-London-25 Canada Square

RIMS Technical Support Analyst

Job ID #: 28324	Location: UK-England-London-25 Canada Square
Functional Area: Information Technology	Department: Operations - Client Services
Position Type: Full-Time Regular	Education Desired: Bachelors Degree or equivalent
Relocation Provided: Negotiable
Travel Percentage: 0

Position Description JOB DESCRIPTION The Technical Support Analyst will work as part of the SunGard Global Trading PTS-S Production Support Team. This team’s role is to provide First and Second line application support to clients running GL RIMS Back and Middle Office systems. The work is based in the SunGard office in London. The clients are currently based in London, Continental Europe and the Far East. The role requires the flexibility to sometimes work unsocial hours when necessary. DUTIES AND RESPONSIBILITIES The Technical Support Analyst will work on clients’ system issues, performing investigation, advising the client, fixing product software and writing data correction scripts. Communication skills are vital as in Support there is a lot of contact with the client staff by telephone and email, and the ability to clearly explain the results of investigations is especially required. Position Requirements REQUIRED SKILLS • Unix and Pro*C • Oracle, SQL and PL/SQL • Communication and client-facing skills. Excellent spoken and written English. • Problem solving skills • Ability to understand and follow closely procedures, processes and best practices. DESIRABLE SKILLS • Oracle Forms, Oracle Reports, Java, J2EE, HTML, XML • Support skills • Settlements and Back Office system functional/business knowledge. In particular RIMS knowledge would be an advantage. • Self-motivating, team player, fast learner, responsible SunGard’s solutions for capital markets help banks, broker-dealers, futures commission merchants and other financial institutions improve the efficiency, transparency and control of their trading and processing. From market connectivity, trade execution and securities financing to accounting, data management and tax reporting, our solutions provide cross-asset support for the entire trade lifecycle. We help our customers increase efficiency, make more informed decisions, improve their use of capital and manage risk more effectively.

Recruitment at SunGard Financial Systems works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. SunGard does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

SunGard is an Equal Opportunity employer - with a real commitment to managing diversity and ensuring equality of opportunity for all. Please note all offers are contingent on successfully passing the pre-employment checks. These may include: Previous Employment Highest Education Directorships Career Gap Analysis Extended Blacklists Credit Check Basic Criminal This list is not exhaustive. As part of the selection process this role may require an assessment to determine suitability. http://careers.peopleclick.com/careerscp/client_sungard/external/jobDetails.do?functionName=getJobDetail&jobPostId=63284&localeCode=en-us