Technical Support Engineer Tier I | HostGator.com | Houston, Texas, United States

Technical Support Engineer Tier I | HostGator.com | Houston, Texas, United States

Technical Support Engineer Tier I

Tracking Code

100HG320

Job Description

HostGator is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the world's leading web hosts and provide exceptional customer service on a consistent basis. HostGator currently has openings on the day, night and graveyard shifts in its Houston or Austin, Texas locations.
The Role: 

• Front line support via live chat and telephones.
• Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Provide technical support for level one escalation issues via helpdesk.
• Performs miscellaneous job-related duties as assigned.

Required Skills

What you will do in this role: 

• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Outstanding customer service skills and a dedication to the customer service experience.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Knowledge of FTP, DNS, cPanel and WHM preferred.
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.

What you bring to the table:

• Your ability to woo others with your written and verbal communication skills in the English language
• Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
• Your reliability to work assigned shifts and complete work as expected
• Your experiences in the areas of technical support and customer service
• Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
• Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

Job Location

Houston, Texas, United States

Position Type

Full-Time/Regular 

 

 

https://endurance-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=75&company_id=17060&version=2&source=ONLINE&jobOwner=992444&aid=1