Technical Support Engineer Tier I | HostGator.com | Austin, Texas, United States

Technical Support Engineer Tier I | HostGator.com | Austin, Texas, United States

Technical Support Engineer Tier I

Tracking Code

100HG320

Job Description

HostGator.com is seeking talented and passionate individuals looking to pursue a career in Technical Support/Customer Service at one of the world's leading web hosting companies. With over 9 million hosted domains and counting, we are growing fast! We currently have openings on day, night, and graveyard shifts in both our Houston, Texas and Austin, Texas office locations. This is not a typical technical support representative role! We want people who can identify customers’ needs and consistently meet their expectations. If that’s you, read on!

The Role:
As a Technical Support Representative at HostGator.com, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services. Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them manage their account information. These customers need your help with issues that they cannot resolve on their own.

Required Skills

What you will do:
You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or services. When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability. You will have the support of your peers, supervisors, resource pages, and more to aid you in the process. Your goal is to ensure that the customer has a positive experience with their product/service.

What you bring to the table:

• Your ability to woo others with your written and verbal communication skills in the English language
• Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
• Your reliability to work assigned shifts and complete work as expected
• Your experiences in the areas of technical support and customer service
• Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
• Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

Job Location

Austin, Texas, United States

Position Type

Full-Time/Regular 

 

 

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