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Wednesday, 30 July 2014

Application Developer #00002707 | Whataburger | San Antonio, TX

Job Description

Application Developer - (00002707)

Description

SUMMARY DESCRIPTION: The Application Developer maintains existing code and builds new programs in support of a large project or small enhancement/production ticket level of effort. The Application Developer will assist in the development of cost-effective information technology solutions by creating new/modifying existing software applications.

RESPONSIBILITIES:

In accordance with standards, creates technical specs and programs required to deliver those functions
Participates in code reviews as required to assure code is up to department standard
Plans/writes test scripts and executes those scripts as part of a comprehensive Systems Test
Updates multiple system documentation as final step in development process. The incumbent helps to ensure other teammates can support the application in the event of turnover or job change
Completes emergency support tasks to bring applications back online for which the Application Developer has oversight
Completes small tickets to help enhance the applications over time
Completes a variety of project construction/testing tasks in support of major upgrades and large projects
Works collaboratively with others (internally and externally) to achieve common objects, goals and results.
Demonstrates fiscal responsibility with all Company assets

Qualifications

EDUCATION: (Minimum formal education the job requires)

BS/BA in computer science or related software engineering (desired)
Associate degree in computer science or related software engineering (required)

PREFERRED EXPERIENCE: (Minimum experience the job requires)

Minimum 5 years of experience as an Application Developer

RESPONSIBILITIES:

Analyze high level user requirements to create development Tasks
Takes full responsibility for multiple applications from inception to release
Provide mentoring to other Developers and help them increase their development capabilities
Establish coding standards and best practices, ensures these are being followed and promotes code re-use within the team
Attends all requirements meetings for projects and provides feedback based on domain expertise
Leads the team to define development unctional tasks
Orchestrates delivery of tasks and follows up to ensure deadlines are met
Make sure release management is in place
Provides estimates for work the team needs to do and helps define the resources needed for a project
Lead in interfacing with QA, Project Managers, Database Administrators, Architects, and Business Partners
Be able to give feedback on the team members

KNOWLEDGE: (Level of knowledge required to perform the job effectively)

Good understanding of Object-oriented programming and how to create applications that are easy to extend and maintain
Strong knowledge of .NET frameworks 2.0, 3.5, and 4.0, VB.NET, C#, ASP.NET Web Forms, MVC, Java, VBScript, XML, JavaScript, jQuery, jQuery UI, Web Services, and IIS
Visual Studio 2008, 2010, and Visual SourceSafe
Experience developing T-SQL queries, stored procedures, and working with SQL Server
Experience with JD Edwards Enterprise One a plus
Experience with Tibco products a plus
Great analytical and trouble shooting skills
Passionate about technology and willingness to continually improve skill set
Proficient in MS Office Word, Excel, Outlook and PowerPoint
Intermediate professional or theoretical knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities
Basic understanding of budgetary concepts and procedures
Basic understanding of departmental structure and policies with basic understanding of the cross-functional structure and policies of Whataburger Restaurants LLC
Elementary ability to delegate tasks and get work done through others
Ability to prepare and present information to guests, more senior associates, vendors and management

Work Locations

300 Concord Plaza DR

300 Concord Plaza Dr

San Antonio 78216

: Full-time

Variable

Job Posting

: Jul 28, 2014, 9:34:29 PM

https://whataburger.taleo.net/careersection/ex/jobdetail.ftl?job=00002707

Director – IT Service Management #00002715 | Whataburger | San Antonio, TX

Job Description

Director – IT Service Management - (00002715)

Description

SUMMARY DESCRIPTION: Director-Position will lead the IT Business Office, QA, BA, IT Project Management and Change Management. Position will oversee IT project managers related to custom application development, ERP and packaged software deployments. Working with the CIO and other Information Technology Leaders, will support the implementation of the strategic and tactical enterprise system roadmap projects, run the business projects and IT business office activity. Works with all IT Directors to promote effective management of resources and workloads. Accountable for internal project coordination, risk management, and issue management. Oversees QA team in creating test plans and testing efforts. Oversees BA team in developing and documenting quality business requirements. Oversees the IT internal economy and works with internal Business Segment leaders to understand the billing scope on a monthly and annual basis. Oversees the IT annual budgeting and forecasting process. Oversees the creation and management of SSME goals.

RESPONSIBILITIES:

Anticipates program delays and adjusts resources to stay on course
Aligns and delivers IT work with business needs and priorities
Builds and manages the Support teams, determine resource needs, and participate in the recruitment, selection, evaluation, and development of application personnel
Establishes standard processes to execute projects based on priorities established by the company and the departments.
Identifies opportunities for process improvements and implement strategies for improvement, as appropriate
Leads and Identifies need for projects within the IT group and coordinates with Managers to develop project plans
Oversee the development release process
Oversee the change management process
Prepares standard and special reports for senior management as assigned
Assists the CIO in recruiting for new positions or filling positions
Closely coordinates and controls program change requests with functional users
Lead Organizational improvement projects
Facilitates IT organization annual planning process and produces appropriate documentation as assigned

Qualifications

EDUCATION: (Minimum formal education the job requires)

BS/BA in computer science or business administration or any equivalent combination of education and experience

PREFERRED EXPERIENCE: (Minimum experience the job requires)

Ten (10) years of experience in IT and Financial management
Experience supervising and directing the work of a large, multi-discipline staff
Experience implementing best practice performance metrics in IT organizations

KNOWLEDGE: (Level of knowledge required to perform the job effectively)

Proficiency in MS Office Word, Excel, Outlook and PowerPoint
Expert in large implementations, upgrades, and periodic maintenance
Knowledge of System Testing procedures/methodologies
Thorough understanding of performance review process
Thorough understanding of budgetary concepts and procedures
Thorough understanding of IT service management technics and practices

Work Locations

300 Concord Plaza DR

300 Concord Plaza Dr

San Antonio 78216

: Full-time

Variable

Job Posting

: Jul 28, 2014, 10:49:18 PM

https://whataburger.taleo.net/careersection/ex/jobdetail.ftl?job=00002715

ETL Developer #00002375 | Whataburger | San Antonio, TX

Job Description

ETL Developer - (00002375)

Description

SUMMARY DESCRIPTION: The Data Integration Developer uses a DataStage, ESB/ETL focus to drive Middleware development and establish a lasting Service Oriented Architecture to be used in on-going development activities. Responsible for technical architecture analysis, design, implementation and optimization/performance tuning using SQL backend services running on high-availability Microsoft infrastructure. Middleware includes Java/J2EE, .NET, Struts, Hibernate and Spring. Routinely articulates complex technical implementations to the business and team members. Assumes additional responsibility as assigned.

RESPONSIBILITIES:

Develops; scales and grows middleware architecture toward a sustainable SOA based framework
Conducts technical architecture analysis, design, implementation and optimization/performance tuning
Participates in code reviews as required to assure code is up to department standard
Plans/writes test scripts and executes those scripts as part of a comprehensive Systems Test
Updates system documentation as the final step in the development process to help ensure other teammates can support the application in the event of turnover or job change
Creates programs required to meet customer functional expectations within standards
Completes a variety of project construction/testing tasks in support of major upgrades and large projects Completes small tickets to help enhance the applications over time

Qualifications

EDUCATION: (Minimum formal education the job requires)

Bachelor’s degree in computer science or related software engineering or any equivalent combination of education and experience

PREFERRED EXPERIENCE: (Minimum experience the job requires)

3-5 years of High Volume Web Services (High Traffic/High Transaction), Windows environment, Java/J2EE, MS SQL, Service Oriented Architecture (SOA), DataStage ETL

KNOWLEDGE: (Level of knowledge required to perform the job effectively)

All Levels: Proficiency in MS Office Word, Excel, Outlook, Visio and PowerPoint
Intermediate professional or theoretical knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities
Basic understanding of budgetary concepts and procedures
Basic understanding of departmental structure and policies with basic understanding of the cross-functional structure and policies of Whataburger Restaurants LLC
Elementary ability to delegate tasks and get work done through others
Ability to prepare and present information to guests, more senior associates, vendors and management
May provide some analytical, evaluative or original input on specific technical or operational work activities, issues or projects works well on teams, sharing responsibility for tasks or objectives
Performs work with some supervision, exercising independent judgment and discretion with routine feedback and coaching presents self as an authority
Plans activities 1-3 months in advance

Work Locations

300 Concord Plaza DR

300 Concord Plaza Dr

San Antonio 78216

: Full-time

Variable

Job Posting

: Jul 12, 2014, 11:56:24 PM

https://whataburger.taleo.net/careersection/ex/jobdetail.ftl?job=00002375

IT Business Analyst #00002385 | Whataburger | San Antonio, TX

Job Description

IT Business Analyst - (00002385)

Description

SUMMARY DESCRIPTION: The IT Business Analyst is responsible for representing stakeholders, as well as business strategies and objectives, in the definition and management of project scope and product requirements throughout the product development and maintenance life cycle. Formulates and defines project scope and objectives, through research and fact-finding combined with an understanding of applicable business systems. Develops or modifies moderately complex systems, focused on the analysis of business and user needs. Documents requirements and assists in managing and delivering, modeling and managing relevant internal training in support of requirements management.

RESPONSIBILITIES:

Implements governance, process and procedures and control documents for the discipline to ensure continuous improvement
Executes projects by documenting and analyzing business requirements to understand the business needs and working to align the needs with the technical solution
Elicits, analyzes, specifies and manages requirements and the requirements management process
Facilitates groups of business and technical resources to gather requirements and create functional documentation outlining people, process and system changes
Serves in acting as liaison between the lines of business and the IT team
Supports the IT quality assurance process by ensuring testability of the documented requirements
Supports the execution of project change management in partnership with the project team and the business

Qualifications

EDUCATION: (Minimum formal education the job requires)

Bachelor’s Degree in Computer Science, Management Information Systems, or technical area, or the equivalent combination of education and experience

PREFERRED EXPERIENCE: (Minimum experience the job requires)

Three plus (3+) years of recent experience in business analysis, including requirements elicitation and documentation
Three plus (3+) years of recent experience in Information Technology
Experience with process improvement methods and tools
Knowledge and practical experience in requirements gathering and use case documentation
Exceptional listening, oral and written communications skills including the ability to facilitate interactive sessions with business and technical subject matter experts and deliver briefings at management level
Proven success in the following competencies: analysis and reporting; business planning and management; communication and presentation; customer focus and relationship building; champion for change; influencing; information and technology proficiency; leadership; problem solving and decision making
Ability to interact effectively at all organizational levels, function in a team-driven environment and manage conflict effectively and constructively
Effective time management and organization skills to be able to set expectations, multi-task, meet aggressive deadlines and prioritize appropriately
Ability to manage and excel in an ambiguous, frequently changing environment
Ability to take self-directed actions within broad goals and direction
Technical experience in designing and developing service oriented solutions preferred
IIBA certification preferred
POS/KDS/BOS restaurant or retail systems experience preferred
JDE Enterprise-One ERP system experience preferred

KNOWLEDGE: (Level of knowledge required to perform the job effectively)

Proficient in MS Office Word, Excel, Project, Visio, Outlook, PowerPoint
Demonstrated knowledge of principles and practices of leadership and management

Work Locations

300 Concord Plaza DR

300 Concord Plaza Dr

San Antonio 78216

: Full-time

Variable

Job Posting

: Jul 13, 2014, 12:20:25 AM

https://whataburger.taleo.net/careersection/ex/jobdetail.ftl?job=00002385

Network Engineer #00002712 | Whataburger | San Antonio, TX

Job Description

Network Engineer - (00002712)

Description

SUMMARY DESCRIPTION: Designs and deploys company LANs, WANs, and wireless networks and voice systems, including routers, switches, ASAs, voice gateways, call managers, and other hardware. Configures network and voice systems to ensure smooth and reliable operation for fulfilling business objectives and processes. Maintains network and voice hardware and software. Monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability. Plans, coordinates, and implements network security measures.

RESPONSIBILITIES:

Diagnoses hardware and software problems, and replace defective components
Maintains and administers computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
Responds to on-call pages within predefined SLA’s. (On-call support is assigned to team members on a 1-week rotating schedule.)
Plans, coordinates, and implements network security measures to protect data, software, and hardware
Configures and test computer hardware, networking software and operating system software
Recommends changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
Supports PCI security audits and remediation
Designs system software and hardware upgrades including planning and scheduling, testing, and coordination in support of service requests and implementations
Researches recommendations or solutions for upgrades, improvements and strategies to ensure a stable, available and protected technical infrastructure
Makes recommendations to control costs
Makes recommendations on system security

Qualifications

EDUCATION: (Minimum formal education the job requires)

Bachelor’s degree in computer science or any equivalent combination of education and experience

PREFERRED EXPERIENCE: (Minimum experience the job requires)

3 years of network and/or voice engineering or closely related experience

KNOWLEDGE: (Level of knowledge required to perform the job effectively)

Proficiency in MS Office Word, Excel, Outlook and PowerPoint
Proficiency in JD Edwards preferred
Advanced proficiency in Network & Desktop OS (Microsoft), CISCO network computing (LAN/WAN) and database administration
A thorough understanding of LAN/WAN integration, TCP/IP, switching and routing is essential
Intermediate professional or theoretical knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities
Basic understanding of budgetary concepts and procedures
Intermediate understanding of departmental structure and policies with basic understanding of the cross-functional structure and policies of Whataburger Restaurants LLC
Basic ability to delegate tasks and get work done through others
Ability to prepare and present information to guests, more senior associates, vendors and management with sufficient notice and preparation

PROFESSIONAL CERTIFICATION: (Certificate requirement appropriate to position)

CCNA plus one of the following: CCNA security, CCNA voice, CCDA

Work Locations

300 Concord Plaza DR

300 Concord Plaza Dr

San Antonio 78216

: Full-time

Variable

Job Posting

: Jul 28, 2014, 10:53:45 PM

https://whataburger.taleo.net/careersection/ex/jobdetail.ftl?job=00002712

Tuesday, 29 July 2014

Senior MicroStrategy Developer #00002383 | Whataburger | San Antonio, TX

Job Description

Senior MicroStrategy Developer - (00002383)

Description

Summary Description: The Senior BI Professional is a highly skilled tactical business partner responsible for partnering with business users and Business Analyst to understand business process requirements and functional design; translate them into business systems technical requirements and technical designs, and implement the reporting solutions using the Micro Strategy tool. Understands requirements and identifies opportunities for leveraging the reporting system. Coordinates and implements the production-build of PRS reporting objects. Acts as a technical resource to create new reports and delivery maximum benefit of Performance Reporting to the business functions, providing them with information on available technology resources to meet the business goals. Models and architects new Micro Strategy schema objects and develops datasets to enable self-service and ad-hoc reporting. Maintains existing project schemas and ensures the proper use of naming standards and conventions, as well as proper folder structures. Advanced knowledge of Micro Strategy capabilities, new features and dashboards. Monitor system integrity and performance to ensure quality data and availability for end users. Assumes additional responsibilities as assigned.

RESPONSIBILITIES:

Define vision and objectives for business metadata
Define the standards and practices for the capture and management of business metadata
Align business data capture and processes and all of the diverse data usages across the enterprise
Define and monitor the quality parameters of business metadata
Design, develop, and deploy user content (reports, dashboards, subscriptions) via Micro Strategy Web and Micro Strategy Desktop
Review and make enhancements to logical and physical database designs as well as optimization for proper use with the BI platform
Ensure that documented BI development standards are followed by the BI team
Assistance with object development, including metrics, templates and filters
Provide testing process support Work with Business Analysts to correlate business requirements to domain entities and data elements
Ability to understand and review ETL packages
General Micro Strategy Administration tasks
Document the roles and responsibilities involved with the business metadata life cycle
Establish the metrics to monitor compliance to standards and quality
Establish and communicate the process to manage the life cycle of metadata
Conduct issue resolution and escalation
Work with business units and IT to fund business metadata implementations

Qualifications

EDUCATION: (Minimum formal education the job requires)

Bachelor’s degree or any equivalent combination of education and experience

PREFERRED EXPERIENCE: (Minimum experience the job requires)

2 -3 years related experience, preferably in restaurant industry
2-3 years’ experience working in SQL Server environments
5+ years of systems development and support experience using BI tools (e.g. MicroStrategy, Business Objects, OBIEE)
5+ years of Micro Strategy experience
1+ experience working with Micro Strategy Visual Insight
Demonstrated experience modeling and architecting Micro Strategy schemas
2+ years’ experience working with Dashboards. Mobile dashboard is a plus
Advanced understanding of data warehouse and transactional/multidimensional environments
Proven Data Warehouse design / deployment experience using Star Schemas, reporting and analytics for enterprise Data warehouse implementations, and the ability to effectively prioritize and manage multiple assignments
Experience with Micro Strategy schema definition, design, implementation and maintenance
Demonstrated ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
Demonstrated ability to work in a team environment

KNOWLEDGE: (Level of knowledge required to perform the job effectively)

Proficiency in MS Office Word, Excel, Outlook and PowerPoint
Proficiency in HTML, JDE, ASP.net preferred
Understanding of Analytics tools (R, Hana, etc.). Demonstrated experience preferred
Working knowledge of source systems that feed BU solutions (e.g., JDE, WIN, CRM, etc.)
Intermediate professional or theoretical knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities
Basic understanding of budgetary concepts and procedures
Intermediate understanding of departmental structure and policies with basic understanding of the cross-functional structure and policies of Whataburger Restaurants, LLC
Provides significant analytical, evaluative or original input on specific technical or operational work activities, issues or projects
Leads small teams, taking responsibility for tasks or objectives
Performs work with minimal supervision, exercising independent judgment and discretion
Recognized as an authority
Plans activities 6-12 months in advance

Work Locations

300 Concord Plaza DR

300 Concord Plaza Dr

San Antonio 78216

: Full-time

Variable

Job Posting

: Jul 29, 2014, 9:02:49 PM

https://whataburger.taleo.net/careersection/ex/jobdetail.ftl?job=00002383

Senior MicroStrategy Developer #00002710 | Whataburger | San Antonio, TX

Job Description

Senior MicroStrategy Developer - (00002710)

Description

Summary Description: – The Senior BI Professional is a highly skilled tactical business partner responsible for partnering with business users and Business Analyst to understand business process requirements and functional design; translate them into business systems technical requirements and technical designs, and implement the reporting solutions using the Micro Strategy tool. Understands requirements and identifies opportunities for leveraging the reporting system. Coordinates and implements the production-build of PRS reporting objects. Acts as a technical resource to create new reports and delivery maximum benefit of Performance Reporting to the business functions, providing them with information on available technology resources to meet the business goals. Models and architects new Micro Strategy schema objects and develops datasets to enable self-service and ad-hoc reporting. Maintains existing project schemas and ensures the proper use of naming standards and conventions, as well as proper folder structures. Advanced knowledge of Micro Strategy capabilities, new features and dashboards. Monitor system integrity and performance to ensure quality data and availability for end users. Assumes additional responsibilities as assigned.

RESPONSIBILITIES:

Define vision and objectives for business metadata
Define the standards and practices for the capture and management of business metadata
Align business data capture and processes and all of the diverse data usages across the enterprise
Define and monitor the quality parameters of business metadata
Design, develop, and deploy user content (reports, dashboards, subscriptions) via Micro Strategy Web and Micro Strategy Desktop
Review and make enhancements to logical and physical database designs as well as optimization for proper use with the BI platform
Ensure that documented BI development standards are followed by the BI team
Assistance with object development, including metrics, templates and filters
Provide testing process support Work with Business Analysts to correlate business requirements to domain entities and data elements
Ability to understand and review ETL packages
General Micro Strategy Administration tasks
Document the roles and responsibilities involved with the business metadata life cycle
Establish the metrics to monitor compliance to standards and quality
Establish and communicate the process to manage the life cycle of metadata
Conduct issue resolution and escalation
Work with business units and IT to fund business metadata implementations

Qualifications

EDUCATION: (Minimum formal education the job requires)

Bachelor’s degree or any equivalent combination of education and experience

PREFERRED EXPERIENCE: (Minimum experience the job requires)

2 -3 years related experience, preferably in restaurant industry
2-3 years’ experience working in SQL Server environments
5+ years of systems development and support experience using BI tools (e.g. MicroStrategy, Business Objects, OBIEE)
5+ years of Micro Strategy experience
1+ experience working with Micro Strategy Visual Insight
Demonstrated experience modeling and architecting Micro Strategy schemas
2+ years’ experience working with Dashboards. Mobile dashboard is a plus
Advanced understanding of data warehouse and transactional/multidimensional environments
Proven Data Warehouse design / deployment experience using Star Schemas, reporting and analytics for enterprise Data warehouse implementations, and the ability to effectively prioritize and manage multiple assignments
Experience with Micro Strategy schema definition, design, implementation and maintenance
Demonstrated ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
Demonstrated ability to work in a team environment

KNOWLEDGE: (Level of knowledge required to perform the job effectively)

Proficiency in MS Office Word, Excel, Outlook and PowerPoint
Proficiency in HTML, JDE, ASP.net preferred
Understanding of Analytics tools (R, Hana, etc.). Demonstrated experience preferred
Working knowledge of source systems that feed BU solutions (e.g., JDE, WIN, CRM, etc.)
Intermediate professional or theoretical knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities
Basic understanding of budgetary concepts and procedures
Intermediate understanding of departmental structure and policies with basic understanding of the cross-functional structure and policies of Whataburger Restaurants, LLC
Provides significant analytical, evaluative or original input on specific technical or operational work activities, issues or projects
Leads small teams, taking responsibility for tasks or objectives
Performs work with minimal supervision, exercising independent judgment and discretion
Recognized as an authority
Plans activities 6-12 months in advance

Work Locations

300 Concord Plaza DR

300 Concord Plaza Dr

San Antonio 78216

: Full-time

Variable

Job Posting

: Jul 28, 2014, 10:55:47 PM

https://whataburger.taleo.net/careersection/ex/jobdetail.ftl?job=00002710

Server Engineer #00002717 | Whataburger | San Antonio, TX

Job Description

Server Engineer - (00002717)

Description

SUMMARY DESCRIPTION: The Restaurant Systems Engineer works under the direction of the Restaurant Systems and Support Group Manager within the Information Technology department. The incumbent works closely with Contract Vendors, Property and Facilities, and Operations to ensure the New Unit Installations and or Enhancements are completed on time. Maintains existing BOS/POS configuration(s) and liaison with Operations and the Contact Center to ensure the solution is running effectively in the units and production issues are addressed in accordance with SLA’s. Utilizes a solid understanding of standard client/server, networking, and Internet fundamentals. Effectively troubleshoots and resolves most aspects of SCCM and fully understands the product flow patch management, software distribution and logging for supported applications. This position utilizes similar skills in SCCM and Active Directory Services.

RESPONSIBILITIES:

Utilizes intermediate level knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) and experience in managing medium to large environments
Creates Advertisements/Collections/Packages within an SCCM environment. Packaging development includes Wise Studio or Install Shield along with VBscript and SMS packaging.
Utilizes an intermediate level knowledge in creating, configuring, deploying, and maintaining images through SCCM
Identifies, researches, diagnoses production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content.
Ensures appropriate project documentation is available for each new build or release.
Ensures that appropriate quality steps and approvals are adhered to prior to software promotions
Smokes test builds for accuracy and completeness prior to delivery to the QA Team
Performs weekly 24x7 on call support, as needed
Diagnoses and repairs software and or equipment issues; including Back Office Servers (BOS), Point of Sale (POS) Terminal, Kitchen Display Systems and printers.
Acts as liaison with vendor and internal Whataburger Contact Center to service escalated calls and perform Level 3 support tasks for the in-store solution.
Re-images Back Office Servers (BOS) and Point of Sales (POS)Terminals, as needed
Diagnoses and resolves database issues associated with Xpient or other vendor POS/BOS software.
Coordinates with Whataburger staff to evaluate system capabilities and translate operational requirements into configuration changes
Collects all above store system information required for configuring the Back Office Server.
Executes remote configuration of BOS, POS, and KDS equipment for new/conversion units and update software, menus, prices, items, etc. to current configuration in preparation for opening
Maintains and updates Equipment Staging, Site Installation and Enhancement guides.
Facilitates weekly staff meetings, as needed.

Qualifications

EDUCATION: (Minimum formal education the job requires.)

Associate’s degree in computer science or business management, or any equivalent combination of education and experience
BS/BA in Business Management, computer science or related software engineering preferred

PREFERRED EXPERIENCE: (Minimum experience the job requires.)

Minimum 5 years of restaurant industry experience working in a POS/BOS environment
Intermediate professional or theoretical knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities.
Basic understanding of budgetary concepts and procedures.
Intermediate understanding of departmental structure and policies with basic understanding of the cross functional structure and policies of Whataburger Restaurants LLC.
Basic ability to delegate tasks and get work done through others.
Ability to prepare and present information to guests, more senior associates, vendors and management with sufficient notice and preparation
May provide some analytical, evaluative or original input on specific technical or operational work activities, issues or projects.
Works well on, and may lead, teams, sharing responsibility for tasks or objectives.
Performs work with minimal supervision, exercising independent judgment and discretion with occasional feedback and coaching.
Presents self as an authority.
Plans activities 1-3 months in advance.

Work Locations

300 Concord Plaza DR

300 Concord Plaza Dr

San Antonio 78216

: Full-time

Variable

Job Posting

: Jul 28, 2014, 10:56:20 PM

https://whataburger.taleo.net/careersection/ex/jobdetail.ftl?job=00002717

Solutions Architect #00002370 | Whataburger | San Antonio, TX

Job Description

Solutions Architect - (00002370)

Description

SUMMARY DESCRIPTION: The Professional Solution Architect is an information technology professional that designs, documents and presents Web-based and Enterprise Application, network, system and user interfaces for internal and external customers to meet required business specifications. The Solutions Architect presents and translates the design to ensure the design will meet the customers' requirements and then takes ownership of a solution, driving it from design to completion. Required to analyze and prepare recommendations to address existing and potential risks in systems and procedures across the organization as well as design and recommend new solutions in relation to hardware and software design. Maintains awareness of technology trends and demonstrates a passion to stay abreast of emerging technologies.

RESPONSIBILITIES:

Evaluates commercial off the shelf (COTS) and “Cloud” solutions products, and hardware or services to find best solutions to meet business requirements within budget
Prepares and maintains project documents that include architecture diagrams and models
Explores emerging technologies and makes case for recommended direction. Shares information with team
Reviews and analyzes current technology infrastructure and its ability to support strategic objectives
Translates design requirements to software and hardware programmers, developers and network administrators to successfully implement the design
Supports design inquires and resolves design conflicts during the development effort
Responsible for evaluating and ensuring implementation of design
Guides technical discussions across project teams to resolve design conflicts
Supports project teams to affect solutions for business requirements
Builds proof of concept model to prove complex solutions and provides solutions patterns to developers

Qualifications

EDUCATION: (Minimum formal education the job requires)

Bachelor’s degree in information systems, computer science or related field or any equivalent combination of education and experience

PREFERRED/EXPERIENCE: (Minimum experience the job requires)

Ten plus (10+) years’ experience in business environment, preferably in restaurant industry
Ten plus (10+) years as an enterprise architect, application architect, systems architect or senior technical lead
Demonstrated ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
Demonstrated ability to work in a team environment
Experience writing and documenting technical designs and system documentation (e.g., context diagrams, UML, data flow and network diagrams)

KNOWLEDGE: (Level of knowledge required to perform the job effectively)

Proficient in MS Office Word, Excel, Outlook and PowerPoint, ASP.net, HTML, SQL, Microstrategy, Visio, Business Objects and JD Edwards
Knowledgeable about Quick-Serve Restaurant (QSR) business processes a plus
Knowledgeable about strategic technologies and industry best practices
Strong analytical skills
Expert Knowledge of Middleware technologies (i.e., MDM, ETL, ESB, SOA and Federation)
Deep understanding of MDM methodology
Familiar with software development methodologies (Scrum, Lean, Waterfall)
Knowledge of Object Oriented Languages & Concepts (C#, Java, REST, Spring, Hibernate, Design Patterns)
Knowledge of Database technology (SQL Server, Oracle)
Knowledge of Systems Security technology
Knowledge of Business Process Management technologies
Awareness of technology trends and a passion to stay abreast of emerging technologies
Advanced professional or theoretical knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities
Basic understanding of budgetary concepts and procedures
Intermediate understanding of departmental structure and policies with intermediate understanding of the cross-functional structure and policies of Whataburger Restaurants LLC
Intermediate ability to delegate tasks and get work done through others
Ability to prepare and present information to guests, more senior associates, vendors and management with sufficient notice and preparation

PROFESSIONAL CERTIFICATION: (Certificate requirement appropriate to position)

Microsoft Certified Master (MCM)

Work Locations

300 Concord Plaza DR

300 Concord Plaza Dr

San Antonio 78216

: Full-time

Variable

Job Posting

: Jul 12, 2014, 10:02:19 PM

https://whataburger.taleo.net/careersection/ex/jobdetail.ftl?job=00002370

System Engineer (SCCM) #00002381 | Whataburger | San Antonio, TX

Job Description

System Engineer (SCCM) - (00002381)

Description

RESPONSIBILITIES:

Utilizes intermediate level knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) and experience in managing medium to large environments · Creates Advertisements/Collections/Packages within an SCCM environment
Packaging development includes Wise Studio or Install Shield along with VBscript and SMS packaging
Utilizes an intermediate level knowledge in creating, configuring, deploying, and maintaining images through SCCM
Identifies, researches, diagnoses production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
Ensures appropriate project documentation is available for each new build or release
Ensures that appropriate quality steps and approvals are adhered to prior to software promotions
Smokes test builds for accuracy and completeness prior to delivery to the QA Team
Performs weekly 24x7 on call support, as needed
Diagnoses and repairs software and or equipment issues; including Back Office Servers (BOS), Point of Sale (POS) Terminal, Kitchen Display Systems and printers
Acts as liaison with vendor and internal Whataburger Contact Center to service escalated calls and perform Level 3 support tasks for the in-store solution
Re-images Back Office Servers (BOS) and Point of Sales (POS)Terminals, as needed
Diagnoses and resolves database issues associated with Xpient or other vendor POS/BOS software.
Coordinates with Whataburger staff to evaluate system capabilities and translate operational requirements into configuration changes
Collects all above store system information required for configuring the Back Office Server
Executes remote configuration of BOS, POS, and KDS equipment for new/conversion units and update software, menus, prices, items, etc. to current configuration in preparation for opening
Maintains and updates Equipment Staging, Site Installation and Enhancement guides
Facilitates weekly staff meetings, as needed

Qualifications

EDUCATION: (Minimum formal education the job requires.)

Associate’s degree in computer science or business management, or any equivalent combination of education and experience
BS/BA in Business Management, computer science or related software engineering preferred

PREFERRED EXPERIENCE: (Minimum experience the job requires.)

Minimum 5 years of restaurant industry experience working in a POS/BOS environment
ntermediate professional or theoretical knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities
Basic understanding of budgetary concepts and procedures
Intermediate understanding of departmental structure and policies with basic understanding of the cross functional structure and policies of Whataburger Restaurants LLC
Basic ability to delegate tasks and get work done through others
Ability to prepare and present information to guests, more senior associates, vendors and management with sufficient notice and preparation
May provide some analytical, evaluative or original input on specific technical or operational work activities, issues or projects
Works well on, and may lead, teams, sharing responsibility for tasks or objectives
Performs work with minimal supervision, exercising independent judgment and discretion with occasional feedback and coaching
Presents self as an authority
Plans activities 1-3 months in advance

Work Locations

300 Concord Plaza DR

300 Concord Plaza Dr

San Antonio 78216

: Full-time

Variable

Job Posting

: Jul 30, 2014, 2:59:41 AM

https://whataburger.taleo.net/careersection/ex/jobdetail.ftl?job=00002381

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Wednesday, 30 July 2014

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