3rd Line Support Engineer #28821 | SunGard | UK-England-London-25 Canada Square

3rd Line Support Engineer #28821 | SunGard | UK-England-London-25 Canada Square

3rd Line Support Engineer

Job ID #: 28821	Location: UK-England-London-25 Canada Square
Functional Area: Information Technology	Department: Admin - Internal IT
Position Type: Full-Time Regular	Education Desired: Any
Relocation Provided: No
Travel Percentage: 10

Position Description The 3rd Line Support Engineer is responsible for the support and implementation of a variety of systems and applications used throughout the business, from structured cabling through to enterprise applications. The successful candidate will have responsibility for the resolution of tickets that get escalated from the Service Desk and the 2nd Line teams. The 3rd Line Engineer will be expected to take the lead on a variety of projects; sometimes working with our Project Managers to provide detailed specifications and work breakdown structures. A detailed understanding of Windows Servers, VMware, Netbackup and EMC technologies is essential. The successful candidate will also contribute to the mentoring and support of the 2nd Line team. The IT team is highly visible to the business therefore applicants need to have extremely well developed interpersonal and communication skills and be entirely customer focused. The IT team supports all employees so the ability to communicate effectively through to back office staff and developers is essential. Key Responsibilities • Maintain & Troubleshoot Windows 2003/2008 Server environments • Day to day management of  VMware estate of 1000+ VM’s and 50 hosts • Troubleshooting and fixing of VMware problems • Subject Matter Expert of London Netbackup System (Including: BCP Server Restoration, Data Domain & SAN replication) • SAN management – EMC VNX | Provisioning LUNs, SAN Replication, troubleshooting issues • Hardware Maintenance of Intel Systems & EMC VNX disk replacements etc… • Maintaining & monitoring of London Tech rooms • Daily 3rd line audit checks and remediation’s • Virtual Machine Provisioning and Management • Purchasing IT server hardware/software • Work with ISS segment to bring new projects through into Production Position Requirements Essential Experience • VMware vSphere 5 • Symantec NetBackup • Windows Server 2003/2008/2012 • EMC VNX SAN’s Desirable Experience • Dell Blade servers • Microsoft SQL Server • Networking concepts • Data replication • EMC DPA • VMware vCloud Automation Center Personal Skills • Service delivery mentality • Excellent problem solving skills • Common sense • Approachable • Out of hours support when required SunGard Financial Systems provides mission-critical software and IT services to institutions in virtually every segment of the financial services industry. The primary purpose of these systems is to automate the many detailed processes associated with trading, managing investment portfolios and accounting for investment assets. These solutions address the processing requirements of a broad range of users within financial services, including asset managers, traders, custodians, compliance officers, treasurers, insurers, risk managers, hedge fund managers, plan administrators and clearing agents. In addition, we also provide professional services that focus on application implementation and integration of these solutions and on custom software development.

Recruitment at SunGard Financial Systems works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. SunGard does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

SunGard is an Equal Opportunity employer - with a real commitment to managing diversity and ensuring equality of opportunity for all. Please note all offers are contingent on successfully passing the pre-employment checks. These may include: Previous Employment Highest Education Directorships Career Gap Analysis Extended Blacklists Credit Check Basic Criminal This list is not exhaustive. As part of the selection process this role may require an assessment to determine suitability. http://careers.peopleclick.com/careerscp/client_sungard/external/jobDetails.do?functionName=getJobDetail&jobPostId=62907&localeCode=en-us