Manager, Engine Applications Support - Unix #27135 | SunGard | US-IL-Lombard-377 E. Butterfield Rd

Manager, Engine Applications Support - Unix #27135 | SunGard | US-IL-Lombard-377 E. Butterfield Rd

Manager, Engine Applications Support - Unix

Job ID #: 27135	Location: US-IL-Lombard-377 E. Butterfield Rd.
Functional Area: Information Technology	Department: Operations - IT
Position Type: Full-Time Regular	Education Desired: Bachelors Degree or equivalent
Relocation Provided: Negotiable	Experience Desired: Proven Experience
Travel Percentage: 5

Position Responsibilities This position reports to the Director of TSM Operations and provides application support and management of the Engine support team, which also includes pricing support. • Providing function leadership and staff management of a team dedicated to delivering application and pricing support on the engine environment for the InvestOne application. • Formalizing, centralizing and coordinating Engine support team management functions • Develop, implement and continuously improve an ITIL-based Service Delivery methodology • Leading the integration and implementation of application support best practices throughout the Engine support organization • Leading high-visibility, business-critical Engine support technology implementations and disaster recovery activities. • Reporting and advising TSM Management on any changes affecting internal or external client support or project implementation • Day-to-day staff management of TSM engine support team members • Performs team performance reviews, assessments and evaluations • Plans and schedules team goals and milestones • Hires and develops IT professionals • Establishes and maintains a close-working relationship with all project stakeholders and technical staff to ensure alignment between solutions being delivered to business goals • Manages strategic relationships with key CSC, Engine Projects and DA team members • Establish and maintain a centralized TSM engine project calendar • Work with appropriate audit groups to ensure meeting compliance requirements such as SOX, SAS70, SSAE16 etc. • Serve as 3rd-level technical escalation point for identifying and correcting root cause of TSM Engine support-related issues • Develops and maintains resource plans, maintains quality and focus, monitors, controls and manages end to end solution delivery process • Influence decision makers to steer technical decisions and designs on issues • Assume responsibility and drive ownership for issue resolution and senior leadership reporting • Participate and contribute in problem resolution review panels • Establish and implement proper closure and archiving of issues, service requests • Establish and nurture a culture of Continuous Improvement -  streamlining and implementing improvements to ensure processes are scalable for growth and utilize resources in the most effective manner possible • Coordinate information gathering and defines resources and schedules for Engine support team work • Adjust to shifting priorities, demands and timelines through analytical and problem-solving techniques • Creates strategies for risk mitigation and contingency planning • Identify, create, coordinate and document technical implementation plans and tasks • Ensure thorough, timely, and consistent communication is disseminated to the appropriate teams, internally and externally • Efficiently identifies and solves issues Position Requirements • MS Office expertise (Word, Excel, PowerPoint) • MS Visio expertise • Workflow process management • Critical thinking and problem solving skills • Planning and organizing skills • Decision-making skills • Ability to work after hours and weekends when needed. SunGard’s asset management solutions help institutional investors, hedge funds, private equity firms, fund administrators and securities transfer agents improve both investment decision-making and operational efficiency, while managing risk and increasing transparency. SunGard's solutions support every stage of the investment process, from research and portfolio management, to valuation, risk management, compliance, investment accounting, transfer agency  and client reporting.

Recruitment at SunGard Financial Systems works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. SunGard does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Employment contingent upon successful completion of background investigation and pre-employment drug screen. As part of the selection process this role may require an assessment to determine suitability. http://careers.peopleclick.com/careerscp/client_sungard/external/jobDetails.do?functionName=getJobDetail&jobPostId=57524&localeCode=en-us