Technical Product Support Specialist #28968 | SunGard | US-FL-Jacksonville-701 San Marco Blvd

Technical Product Support Specialist #28968 | SunGard | US-FL-Jacksonville-701 San Marco Blvd

Technical Product Support Specialist

Job ID #: 28968	Location: US-FL-Jacksonville-701 San Marco Blvd
Functional Area: Information Technology	Department: Operations - IT
Position Type: Full-Time Regular	Education Desired: Technical Degree or equivalent
Relocation Provided: No	Experience Desired: Proven Experience
Travel Percentage: 10

Position Responsibilities Technical Support Analysts are an integral part of the Hosting Services team. We are looking for technically minded candidates who are able to handle novel situations and issues while communicating/coordinating with customers and other teams. The ideal candidate should have a solid technical background, be willing to learn a wide range of products and technologies, have an aptitude for troubleshooting/analyzing problems and be able to work with customers to solve their issues. This is a challenging and rewarding role that constantly presents new opportunities for learning a variety of technologies and products. As part of the Hosting Technical Support team, the Technical Analyst will be responsible for: •Providing technical application support to SunGard hosted clients. •Receiving and analyzing technical issues from clients for the AvantGard product suites. •Finding and applying solutions to client issues in the AvantGard product suites. •Recognizing and escalating critical issues according to policy. •Periodically providing on-call remote weekend support across both Saturday and Sunday •Install patches/configuration changes for AvantGard products Position Requirements •Technically oriented and literate in Windows server environments. •Application /client support experience. •Exposure to database systems (ideally Oracle or SQL) •Knowledge of web technologies (e.g. IIS.) •Familiar with Citrix and other application publishing/deployment technologies •Basic scripting knowledge •Knowledge of Financial/Treasury processes. •Business application support. •Prior experience of managing or working on projects. •Ability to work within a team and collaborate with other teams •Strong troubleshooting skills and ability. •Eager and willing to take on challenges and learn new products/technologies •Calm under pressure and able to adjust daily tasks based on changing priorities. SunGard’s solutions for corporate liquidity (AvantGard) help businesses facilitate connectivity across the ecosystem of buyers, suppliers, banks, data providers and other stakeholders to increase visibility of cash, improve communication and response time, reduce risk and help drive maximum value from working capital. SunGard's AvantGard Hosting Service provides its clients with outsourced IT, hardware and application management by leveraging SunGard’s leadership in managed services and disaster recovery.

Recruitment at SunGard Financial Systems works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. SunGard does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Employment contingent upon successful completion of background investigation and pre-employment drug screen. As part of the selection process this role may require an assessment to determine suitability. http://careers.peopleclick.com/careerscp/client_sungard/external/jobDetails.do?functionName=getJobDetail&jobPostId=62818&localeCode=en-us