Senior Collaboration Engineer | LinkedIn | Sunnyvale, CA
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Job description
Senior Collaboration Engineer-Sunnyvale, CA
Reporting to the Manager of Video Collaboration Services, this position will be the senior technical lead for the Unified Collaboration Team. In this role, the Senior Collaboration Engineer is responsible for leading the Collaboration Engineering Team as well as providing AV/Video Conferencing architecture, design, implementation and support of collaboration initiatives. This position requires the Senior Engineer to perform functions such as thought leadership, project leadership, team leadership, design plan creation, engineer leadership, installation methodology, troubleshooting methodology, test plan creation, support modeling, technology monitoring, metric reporting, design documentation, participating in and providing training and working with Unified Collaboration solution vendors.
Responsibilities:
• Develop and Contribute to the Unified Video Collaboration and Communication Roadmap, Capabilities and Feature Development for the platform.
• Provide expert consultation and oversight to our Audio/Video and Video Conferencing technicians, engineers, integrators/partners and employees on collaboration initiatives.
• Lead the engineering efforts to develop forward looking technology standards, implement them with optimized efficiency and measuredly improving them continuously.
• Strive for operational Excellence by providing Root Cause Fixes and Expert Problem Management for video conferencing and Audio Video field incident tickets and ensure the service is highly available with minimum down-time.
• Automate video system moves, adds and changes in field to optimize operational excellence.
• Lead and Participate in complex assignments as part of the Project Team for Global Build-Outs, Expansions and Service Growth.
• Participate in projects as the Collaboration team’s SME and help incorporate the team’s vision and design concepts into projects to improve adoption, user experience and service excellence.
• Develop and perform client/peer training on collaboration systems as needed and provide mentoring/coaching to peers and support teams.
• Must comply with all company policies including status reports, project timekeeping, project recharging, project management reports, etc.
Qualifications:
• 7-10 years of direct experience with Video Conferencing/AV architecture, integration design, engineering, installation, support, change management, configuration management and continuous development.
• Expert Experience with designing and deploying Polycom, LifeSize and Cisco/Tandberg Infrastructure, endpoint projects and immersive products. Must be an expert in deploying, architecting, scaling, hardening and enhancing video infrastructure.
• Expert Experience with configuring and deploying Video Applications such as CUCM, VCS, Codian, Cisco Capture Transform Share Platform, Microsoft Lync, and Video/Audio Streaming Technologies.
• Excellent written, verbal and interpersonal skills
• Excellent team building, coaching and leadership skills
• Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels
• Experience leading a team of engineers and technicians in a high volume, fast paced environment.
• Able to collaborate with multiple cross-functional engineering groups
Preferred:
• Expert Working Knowledge with large enterprise IP networks, networking equipment, video conferencing infrastructure/hardware, Data Centers, Virtualization/Compute, Servers, Collaboration Applications (IM, Presence, Email, Voice, Video) and ITU Standards (I.e.: H.320, H323, SIP, H.265)
• Expert in Cloud Technologies and integration with API to produce custom applications (scheduling, provisioning, reporting, alerting)
• Experience with automation through scripting such as PowerShell, Python, Ruby, Perl, Bash, working knowledge of OOP (C#, C++, Java) and knowledge of AMX, Creston and/or Extron audio video control systems.
• Certifications in Cisco switches, media gateways – routers, Vidyo, Cisco/Tandberg and Polycom Video equipment, Cisco and Polycom Immersive Technology and Microsoft Lync
• Certifications with Cisco, Palo Alto, Aruba, Juniper, Microsoft, VMWARE, and Polycom are a plus.
http://www.linkedin.com/jobs2/view/18039023?trk=jserp_job_details_text
Reporting to the Manager of Video Collaboration Services, this position will be the senior technical lead for the Unified Collaboration Team. In this role, the Senior Collaboration Engineer is responsible for leading the Collaboration Engineering Team as well as providing AV/Video Conferencing architecture, design, implementation and support of collaboration initiatives. This position requires the Senior Engineer to perform functions such as thought leadership, project leadership, team leadership, design plan creation, engineer leadership, installation methodology, troubleshooting methodology, test plan creation, support modeling, technology monitoring, metric reporting, design documentation, participating in and providing training and working with Unified Collaboration solution vendors.
Responsibilities:
• Develop and Contribute to the Unified Video Collaboration and Communication Roadmap, Capabilities and Feature Development for the platform.
• Provide expert consultation and oversight to our Audio/Video and Video Conferencing technicians, engineers, integrators/partners and employees on collaboration initiatives.
• Lead the engineering efforts to develop forward looking technology standards, implement them with optimized efficiency and measuredly improving them continuously.
• Strive for operational Excellence by providing Root Cause Fixes and Expert Problem Management for video conferencing and Audio Video field incident tickets and ensure the service is highly available with minimum down-time.
• Automate video system moves, adds and changes in field to optimize operational excellence.
• Lead and Participate in complex assignments as part of the Project Team for Global Build-Outs, Expansions and Service Growth.
• Participate in projects as the Collaboration team’s SME and help incorporate the team’s vision and design concepts into projects to improve adoption, user experience and service excellence.
• Develop and perform client/peer training on collaboration systems as needed and provide mentoring/coaching to peers and support teams.
• Must comply with all company policies including status reports, project timekeeping, project recharging, project management reports, etc.
Qualifications:
• 7-10 years of direct experience with Video Conferencing/AV architecture, integration design, engineering, installation, support, change management, configuration management and continuous development.
• Expert Experience with designing and deploying Polycom, LifeSize and Cisco/Tandberg Infrastructure, endpoint projects and immersive products. Must be an expert in deploying, architecting, scaling, hardening and enhancing video infrastructure.
• Expert Experience with configuring and deploying Video Applications such as CUCM, VCS, Codian, Cisco Capture Transform Share Platform, Microsoft Lync, and Video/Audio Streaming Technologies.
• Excellent written, verbal and interpersonal skills
• Excellent team building, coaching and leadership skills
• Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels
• Experience leading a team of engineers and technicians in a high volume, fast paced environment.
• Able to collaborate with multiple cross-functional engineering groups
Preferred:
• Expert Working Knowledge with large enterprise IP networks, networking equipment, video conferencing infrastructure/hardware, Data Centers, Virtualization/Compute, Servers, Collaboration Applications (IM, Presence, Email, Voice, Video) and ITU Standards (I.e.: H.320, H323, SIP, H.265)
• Expert in Cloud Technologies and integration with API to produce custom applications (scheduling, provisioning, reporting, alerting)
• Experience with automation through scripting such as PowerShell, Python, Ruby, Perl, Bash, working knowledge of OOP (C#, C++, Java) and knowledge of AMX, Creston and/or Extron audio video control systems.
• Certifications in Cisco switches, media gateways – routers, Vidyo, Cisco/Tandberg and Polycom Video equipment, Cisco and Polycom Immersive Technology and Microsoft Lync
• Certifications with Cisco, Palo Alto, Aruba, Juniper, Microsoft, VMWARE, and Polycom are a plus.
http://www.linkedin.com/jobs2/view/18039023?trk=jserp_job_details_text
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