Senior End User Services Technician | HostGator.com | Houston, Texas, United States

Senior End User Services Technician | HostGator.com | Houston, Texas, United States

Senior End User Services Technician

Tracking Code

58-060

Job Description

Endurance end-user support including but not limited to intermediate and complex support issues/tickets and the deployment of new and upgraded applications and hardware. Ensures that desktop based software licensing within area of responsibility is kept current, that hardware is covered by appropriate maintenance agreements, and that any aspects of the IT Security Policy that have specific applicability to the End User Technologies are conformed with.

Essential Job Functions:

• Performs all duties of End User Services Desktop Technician as required including but not limited to Tier 2 support and troubleshooting for end-user related issues/requests, user administration, root cause analysis, and VPN end user support
• Proven abilities in PC configuration and troubleshooting including desktop operating systems and common applications
• Outlook & VPN client configuration and troubleshooting.
• Assist with SOX and other required company mandates as requested
• Responsible for executing hardware, application, and software upgrade/patch roll-out plans and  arranging proper disposal of obsolete equipment in accordance with company policy
• Responsible for meeting the key performance metrics within areas of responsibility
• Responsible for logging issue information in ticketing system in accordance with IT standards
• Stays current on emerging technologies and industry changes
• Work with department manager and Business Process personnel to identify, document, and implement process improvements pertaining to department and EUS functioning

Required Skills

Basic Qualifications:

• Strong troubleshooting and root cause analysis skills
• Strong  desktop operating system and  printer configuration, and problem solving/troubleshooting skills
• Experience supporting current and recent versions of Windows desktop OS and current Linux desktop distros
• Experience supporting with current and recent versions Microsoft Office, common Linux desktop apps including Open Office and Thunderbird, Enterprise level anti-virus solutions and VPN solutions
• Experience supporting end users in Active Directory and/or OpenLDAP environments including account management and permissions
• Knowledge of package builds and/or scripting
• Experience in supporting end user related network connectivity (switch, jack connections, cabling, etc.)

Additional Qualifications Skills and Knowledge

• Ability to work independently
• Detail oriented and deadline driven
• Ability to communicate technical topics to non-technical personnel
• Good understanding of project management
• Good knowledge of security standards
• Good understanding of compliance standards
• Previous experience in a customer support capacity
• Ability to handle multiple priorities
• Strong customer service orientation
• Strong communication skills
• Strong inter-personal skills
• Strong telephone call handling skills
• Willingness to work out of hours to support the system

Education and/or Experience:

• Bachelor degree, an industry certification or equivalent work experience
• 2-4 years’ experience working in a corporate IT support environment 

Job Location

Houston, Texas, United States

Position Type

Full-Time/Regular 

 

 

https://endurance-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=58&company_id=17060&version=2&source=ONLINE&jobOwner=992273&aid=1 

 

 

 

Technical Support Engineer Tier I | HostGator.com | Austin, Texas, United States

Technical Support Engineer Tier I | HostGator.com | Austin, Texas, United States

Technical Support Engineer Tier I

Tracking Code

100HG320

Job Description

HostGator.com is seeking talented and passionate individuals looking to pursue a career in Technical Support/Customer Service at one of the world's leading web hosting companies. With over 9 million hosted domains and counting, we are growing fast! We currently have openings on day, night, and graveyard shifts in both our Houston, Texas and Austin, Texas office locations. This is not a typical technical support representative role! We want people who can identify customers’ needs and consistently meet their expectations. If that’s you, read on!

The Role:
As a Technical Support Representative at HostGator.com, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services. Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them manage their account information. These customers need your help with issues that they cannot resolve on their own.

Required Skills

What you will do:
You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or services. When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability. You will have the support of your peers, supervisors, resource pages, and more to aid you in the process. Your goal is to ensure that the customer has a positive experience with their product/service.

What you bring to the table:

• Your ability to woo others with your written and verbal communication skills in the English language
• Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
• Your reliability to work assigned shifts and complete work as expected
• Your experiences in the areas of technical support and customer service
• Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
• Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

Job Location

Austin, Texas, United States

Position Type

Full-Time/Regular 

 

 

https://endurance-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=76&company_id=17060&version=2&source=ONLINE&jobOwner=992444&aid=1 

 

 

 

Technical Support Engineer Tier I | HostGator.com | Houston, Texas, United States

Technical Support Engineer Tier I | HostGator.com | Houston, Texas, United States

Technical Support Engineer Tier I

Tracking Code

100HG320

Job Description

HostGator is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the world's leading web hosts and provide exceptional customer service on a consistent basis. HostGator currently has openings on the day, night and graveyard shifts in its Houston or Austin, Texas locations.
The Role: 

• Front line support via live chat and telephones.
• Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Provide technical support for level one escalation issues via helpdesk.
• Performs miscellaneous job-related duties as assigned.

Required Skills

What you will do in this role: 

• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Outstanding customer service skills and a dedication to the customer service experience.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Knowledge of FTP, DNS, cPanel and WHM preferred.
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.

What you bring to the table:

• Your ability to woo others with your written and verbal communication skills in the English language
• Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
• Your reliability to work assigned shifts and complete work as expected
• Your experiences in the areas of technical support and customer service
• Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
• Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

Job Location

Houston, Texas, United States

Position Type

Full-Time/Regular 

 

 

https://endurance-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=75&company_id=17060&version=2&source=ONLINE&jobOwner=992444&aid=1 

 

 

 

Senior .Net Developer with Energy Experience #28681 | SunGard | US-TX-Houston-10375 Richmond Ave

Senior .Net Developer with Energy Experience #28681 | SunGard | US-TX-Houston-10375 Richmond Ave

Senior .Net Developer with Energy Experience (Houston)

Job ID #: 28681	Location: US-TX-Houston-10375 Richmond Ave.
Functional Area: Information Technology	Department: Operations - Professional Services
Position Type: Full-Time Regular	Education Desired: Bachelors Degree or equivalent
Relocation Provided: No	Experience Desired: At least 10 years
Travel Percentage: 50

Position Responsibilities The ideal candidate will be developing and working on SunGard’s Nucleus NextGen application. In addition, the candidate will be responsible for testing and deploying the application. The candidate should be fluent in Microsoft .NET Framework v4.5. It would be preferred to have some knowledge with ETRM systems (preferably Nucleus). Position Requirements Required: WPF / WCF,  .NET Entity Framework v4.5 C #, Oracle PL/SQL Strong in OOPS - Object Oriented Programming Preferred: ETRM experience (Secondary, Nucleus preferred) TFS , Telerik Controls, Reporting Unit and Regression testing SunGard Consulting Services provides independent business and technology consulting in financial services and energy. We help firms around the world identify the right technology strategy for their business, whether that involves navigating regulatory requirements, developing proprietary software or integrating off-the-shelf products. Our consultants offer deep domain and technology expertise as well as unparalleled insight into SunGard’s solutions. For more information, visit us at www.sungard.com/consulting.

Recruitment at SunGard Financial Systems works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. SunGard does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Employment contingent upon successful completion of background investigation and pre-employment drug screen. As part of the selection process this role may require an assessment to determine suitability. http://careers.peopleclick.com/careerscp/client_sungard/external/jobDetails.do?functionName=getJobDetail&jobPostId=60530&localeCode=en-us

Systems Engineer for SunGard Energy #29403 | SunGard | US-TX-Houston-1331 Lamar St

Systems Engineer for SunGard Energy #29403 | SunGard | US-TX-Houston-1331 Lamar St

Systems Engineer for SunGard Energy

Job ID #: 29403	Location: US-TX-Houston-1331 Lamar St.
Functional Area: Information Technology	Department: Operations - IT
Position Type: Full-Time Regular	Education Desired: Bachelors Degree or equivalent
Relocation Provided: Negotiable	Experience Desired: At least 5 years
Travel Percentage: 5

Position Responsibilities The System Engineer is a hybrid position that will not only be responsible for managing the virtualized (VMware) environment, Citrix environment, and SAN storage environments but will have to manage and maintain various operating systems both Windows, UNIX, Linux and network connectivity. This position will also be responsible for planning, deploying, monitoring and maintaining the product releases on various supported J2EE application servers, also to ensure all environments are up and running 24x7. Responsibilities • Work closely with the corporate IT in supporting Servers, Networking infrastructure. • Design, manage and maintain the VMware, Citrix infrastructure and SAN storage. • Standardize and manage various product environments including the following: migration, engineering, quality assurance, training, and staging. • Work with the Build and package team to learn how to deploy SunGard Energy product. • Work with other team members in IT, QA, and Product Management to plan the deployment of software releases and continuously improve the deployment and configuration processes • Work with corporate IT team to analyze, plan and develop the  product deployment processes and supporting infrastructure • Document all product environments, such as environment diagrams, configuration documents…etc. • Assist in establishing and implementing configuration management program and policies. Troubleshoot and debug environment and infrastructure problems found in the product environments. • Monitor product performance and establish performance matrix and resource thresholds. Position Requirements Requirements: • Must have a high level of comfort working in a rapidly changing, fast-paced environment. • High competence, with a track record of strong problem solving. • Highly motivated, experienced, resourceful and efficient with a “Can Do” attitude. • The candidate must be able to learn quickly, work in a fast-paced, team-driven environment and have the ability to communicate well with technical and non-technical personnel. • Willing to work after hours and weekends (as needed) in order to deploy product releases in predefined, maintenance windows. • Strong work ethic is a must. • Must be self-motivated, eager to learn and willing to take direction. • Organized and detail-oriented, with demonstrated analytical skills. • Strong interpersonal and communication skills with the ability to assess and clearly communicate technical and project risk. • Must be able to multi-task, manage details, and keep sight of overall objectives. Education/Technical skills requirement: • Bachelor’s degree in Computer Science or higher. • Minimum 5+ years of experience working in virtualized (VMWare),  Citrix environment  and SAN storage is required • 5+ years of system administration with Windows (Windows 2008, Windows 2003, Windows 7), Linux (RedHat, Centos...) and UNIX (Solaris, AIX, HPUX). • 5+ years of experience supporting complex networks with Microsoft servers, Cisco firewalls,  HTTP/S, TCP/IP, MS Terminal Services, DNS services, spam filters and VPN management. • Knowledge with J2EE Application Servers; Weblogic, JBOSS, IBM Websphere. • Knowledge with Oracle, SQLServer SharePoint are plus but not require. SunGard’s solutions for corporate liquidity help businesses facilitate connectivity across the ecosystem of buyers, suppliers, banks, data providers and other stakeholders to increase visibility of cash, improve communication and response time, reduce risk and help drive maximum value from working capital.  An end-to-end, collaborative financial management framework helps chief financial officers and treasurers bring together receivables, treasury and payments for a single view of cash and risk and optimize business processes for enhanced liquidity management.

Recruitment at SunGard Financial Systems works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. SunGard does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Employment contingent upon successful completion of background investigation and pre-employment drug screen. As part of the selection process this role may require an assessment to determine suitability.

http://careers.peopleclick.com/careerscp/client_sungard/external/jobDetails.do?functionName=getJobDetail&jobPostId=63362&localeCode=en-us

Technology Consultant | Campus Program July 2014 #199172 | Sapient Corporation | United States-Texas-Houston

Job Description 

Technology Consultant | Campus Program July 2014 (Job Number: 199172)

 

Description

 

Sapient Global Markets provides an unmatched breadth and depth of technology, advisory, analytics, program management and operations services to help leading firms in the capital and commodity markets address today’s most complex challenges in the areas of trading and risk management across all asset classes. We offer a comprehensive campus hire training program that provides you with the knowledge and skills needed for a successful career.  At Sapient, you will work in a globally distributed team, alongside leading experts in their fields—and enjoy limitless opportunities for professional and personal growth.

As an Associate in Technology, you will be working with a talented and passionate team to design and develop innovative bespoke software solutions for our clients using cutting edge languages and methodologies.

·         Organize and support client workshops and meetings

·         Business and strategy analysis and development with a technical focus

·         Project management support with regards to project planning and coordination of scope, risk, quality, budget and goal achievement

·         Project reporting and reviewing

·         Project team support including events and collaboration activities

·         Software solution development and prototyping

·         Processes compliance management and documentation management

·         Quality assurance and delivery excellence management

·         Unique opportunity to travel to India for a 2 to 3 month training and orientation program accompanied with other campus hires across North America and Europe

What we are looking for:

·         At least a 3.25 GPA (or equivalent) Bachelor’s degree in a subject such as Computer Science, Engineering, or another Information Technology-focused discipline preferred

·         Interest in technology that has led you to gain exposure in programming languages such as C++, SQL, Java, Visual Basic or .NET, and operating systems such as Unix

·         Keen interest in business and technology and a desire to work with clients to solve their business problems through technical solutions

·         Project work experience in a team-based environment

·         Self-starter, flexible and adaptable to change, goal and solution oriented

·         Customer focused and excellent client-facing capabilities

·         Strong written and verbal communication skills

·         Openness to travel and work on client site

·         Available to start full-time in July 2014

·         Must be legally authorized to work in the United States

*LI-NOPOST

 

 

Location(s)

: United States-Texas-Houston 

Schedule

: Full-time

Job

: Technology Other

 

 

 https://sapient.taleo.net/careersection/firstpass/jobdetail.ftl?lang=en&job=199172