Client Technology Specialist | Netflix, Inc. | Los Gatos, CA
IT Operations
Client Technology Specialist
IT OperationsLos Gatos, CA
Netflix is on the hunt for a smart and motivated individual to take
on the role of Client Technology Specialist for the Client Technology
Services team.
The Client Technology Services team is responsible for over two
thousand systems globally. With corporate offices located in Los Gatos
and Beverly Hills, Call Centers in Oregon and California, and some
remote offices, the Client Technology Services team is constantly
challenged. While responsible for all client technology platforms and
services throughout the company, the team is also highly encouraged to
be innovative and constantly review and refresh the technology, in
Netflix’s unique “fast paced environment.”
As a Client Technology Specialist at Netflix, you basically get to
try and fix every IT issue that employees bring to you. These requests
will come in via tickets, email, walkups, phone calls and automated
alerts. This position will involve tasks like password resets, access
requests, and printer issues, along with projects, documentation, deeper
troubleshooting and problem resolution. Daily duties can consist of
triaging, prioritizing, resolving, routing and scheduling all incoming
internal IT Support requests. The Client Technology Specialist must also
set expectations with the ticket requester, provide exceptional
customer service and make sure all ticket information is entered
correctly.
Recommended Experience:
- A minimum of 3 years of IT or Desktop Support/System Administration.
- Familiarity with fundamental networking/distributed computing
environment concepts; local and network based user and group accounts
and permissions
- Experience supporting Cloud and SaaS Applications and SSO,
including Google Apps for the Enterprise including Gmail, Calendaring,
Drive, Sites, Groups and Google +
- In depth knowledge of and the ability to perform advanced
troubleshooting on Mac OS, Windows 7 & 8, and various applications
including Office (Linux experience a plus)
- Solid working knowledge of Mac and Lenovo hardware including laptops & desktops
- PDA and tablet device support including iPhone, Android, Windows
- Audio/Video knowledge and troubleshooting including video conferencing
- Experience with supporting people remotely
Recommended Skills:
- Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas
- Ability to learn new technologies quickly and with minimal guidance
- Thrives on technical challenges and takes pride in solving them
- Strategic thinking both technically and business-wise
- Excellent interpersonal and communication skills
- Capable of following and composing process and procedure
documentation, training users in complex topics, and interacting
positively with upper management.
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