Senior Collaboration Engineer-Sunnyvale, CA Reporting
to the Manager of Video Collaboration Services, this position will be
the senior technical lead for the Unified Collaboration Team. In this
role, the Senior Collaboration Engineer is responsible for leading the
Collaboration Engineering Team as well as providing AV/Video
Conferencing architecture, design, implementation and support of
collaboration initiatives. This position requires the Senior Engineer to
perform functions such as thought leadership, project leadership, team
leadership, design plan creation, engineer leadership, installation
methodology, troubleshooting methodology, test plan creation, support
modeling, technology monitoring, metric reporting, design documentation,
participating in and providing training and working with Unified
Collaboration solution vendors.
Responsibilities:
• Develop and Contribute to the Unified Video Collaboration and
Communication Roadmap, Capabilities and Feature Development for the
platform.
• Provide expert consultation and oversight to our
Audio/Video and Video Conferencing technicians, engineers,
integrators/partners and employees on collaboration initiatives.
•
Lead the engineering efforts to develop forward looking technology
standards, implement them with optimized efficiency and measuredly
improving them continuously.
• Strive for operational Excellence
by providing Root Cause Fixes and Expert Problem Management for video
conferencing and Audio Video field incident tickets and ensure the
service is highly available with minimum down-time.
• Automate video system moves, adds and changes in field to optimize operational excellence.
• Lead and Participate in complex assignments as part of the Project
Team for Global Build-Outs, Expansions and Service Growth.
•
Participate in projects as the Collaboration team’s SME and help
incorporate the team’s vision and design concepts into projects to
improve adoption, user experience and service excellence.
•
Develop and perform client/peer training on collaboration systems as
needed and provide mentoring/coaching to peers and support teams.
• Must comply with all company policies including status reports,
project timekeeping, project recharging, project management reports,
etc.
Qualifications: • 7-10 years of
direct experience with Video Conferencing/AV architecture, integration
design, engineering, installation, support, change management,
configuration management and continuous development.
• Expert
Experience with designing and deploying Polycom, LifeSize and
Cisco/Tandberg Infrastructure, endpoint projects and immersive
products. Must be an expert in deploying, architecting, scaling,
hardening and enhancing video infrastructure.
• Expert Experience
with configuring and deploying Video Applications such as CUCM, VCS,
Codian, Cisco Capture Transform Share Platform, Microsoft Lync, and
Video/Audio Streaming Technologies.
• Excellent written, verbal and interpersonal skills
• Excellent team building, coaching and leadership skills
• Demonstrated ability to provide an outstanding customer service
experience in a variety of circumstances across all organizational
levels
• Experience leading a team of engineers and technicians in a high volume, fast paced environment.
• Able to collaborate with multiple cross-functional engineering groups
Preferred:
• Expert Working Knowledge with large enterprise IP networks,
networking equipment, video conferencing infrastructure/hardware, Data
Centers, Virtualization/Compute, Servers, Collaboration Applications
(IM, Presence, Email, Voice, Video) and ITU Standards (I.e.: H.320,
H323, SIP, H.265)
• Expert in Cloud Technologies and integration
with API to produce custom applications (scheduling, provisioning,
reporting, alerting)
• Experience with automation through
scripting such as PowerShell, Python, Ruby, Perl, Bash, working
knowledge of OOP (C#, C++, Java) and knowledge of AMX, Creston and/or
Extron audio video control systems.
• Certifications in Cisco
switches, media gateways – routers, Vidyo, Cisco/Tandberg and Polycom
Video equipment, Cisco and Polycom Immersive Technology and Microsoft
Lync
• Certifications with Cisco, Palo Alto, Aruba, Juniper, Microsoft, VMWARE, and Polycom are a plus.
http://www.linkedin.com/jobs2/view/18039023?trk=jserp_job_details_text
